Pizza Hut — Restaurant in Scotland

I had PREBOOKED at table for 1:30 and in the special request part of the booking told them to be on the lookout for a 5'11 mental defective with brown hair and blue-green glasses wearing a SUNFLOWER lanyard. When I arrived, there was a Giant line and no one supervising it, I also made it Obvious in my booking that the person in question is SPECIAL NEEDS and requires a PHYSICAL menu but either they don't have the brains to be bothered with folk like me or they just don't read their damn booking list. The guy didn't even look at the stupid booking when I handed the bit of paper over, then the pudding-headed child “manager” didn't give the freak it was “serving” a menu like it had been asked for. If he'd bothered to read the idiot's paperwork he would have realised what a fool she was and dealt with her accordingly. To make matters worse, about 5 minutes after the first member of “staff” arrived, a second one came to take the oaf’s order… it was at that point that I decided enough was enough and told him that there was NO WAY I was going to stick around to be treated like a buffoon when I had done the right thing, prebooked, given CLEAR instruction and brought the paperwork with me STATING what those instructions were. It was bad enough trying to get your useless stupid website to cooperate in the first place. You need to realise that 1 When A Person Books A Table They Expect To Be Dealt With Separately To People Who Have Not Booked 2 Not Everyone Is Capable Of Using a menu on a phone screen or App Or Whatever. 3 When You're Pre-Warned About An unaccompanied Person With Learning Difficulties Visiting Your Establishment Heed The Warning!

Never ever again. It was absolute mayhem A 4-year-old child could have run it better. Get a grip! Seriously Pizza Hut! You need to do a lot better. The ABLEISM is beyond disgusting. Didn't rate the food because I didn't get any this time. Miffed and disappointed. Shape up...

We popped in here for dinner before heading to the cinema. It was our first ever visit to this branch and we weren't overly impressed. Firstly, this is now the nearest pizza hut to us as they closed our locals down which we find hard to believe because our locals were always mobbed with ques out the door but this branch was practically empty. The service was a bit hit or miss, we were served by 3 different people, only given 5 minutes to read the menu and order this was even before getting our drinks? Our mains didn't take long to arrive and some were a little undercooked. No staff member ever approached us to see if everything was OK, we then ordered desserts but these took forever to arrive! They didn't taste the same as they used to and definitely not worth the price! Then we asked for the bill but this again took about 20 mins. The atmosphere of pizza hut definitely wasn't there, for example yhe ice cream factory was just sitting on a table, bowls of sweets sitting on the table, not like it used to be attached inside the wall with all the dispensers. The salad bar wasn't great either many things have disappeared. Pizza hut used to be a favourite but its easy to see why they are closing down...

The buffet options in this particular branch are awful compared to the others that I have visited (EK, Glasgow City Centre and Livingston).

There also aren't any labels on your buffet pasta like there is in the City Centre and Livingston branches. I don't expect this for the pizza, however it has always been the case for the pasta.

The pasta at the buffet always used to be one cheese and one tomato however it appears this is now Bolognese! None the wiser, I happily put some on my plate only to take a bite and realise it was beef.

Given the amount of vegetarians, vegans, those with food intolerance and those who don't eat certain types of meat due to religious beliefs it is not acceptable to not have labels explaining the dietary requirements.

It was the worst lunch I've had, and I'm not fussy. I would not return to this...