Salt - Hamilton — Restaurant in Scotland

No we won’t leave it there i actually was in the venue your obviously unaware of the equality act the only shouting going on was because your man in charge was completely appalling dismissing a disability I think your business is more at risk under the equality act. Nobody was threatening anyone other than your manager I can only describe him as a Sirius snape threatening like character, only he’s a good guy. I did not re enter so person*, one was irate because I too am autistic but don’t shout it from the worktops, meanwhile I left don’t make assumptions based on name, indirect discrimination right there. If you watch back your CCTV you will see the threatening in a young girls face and the breath in. Listen it’s a trend and all of your reviews I would account for half off being made up and the rest seem to follow our exact experience other than dismissing the equality act which by the way I hope nobody ever has to deal with if your kid has disabilities this restaurant simply dismisses them. Like he did last night. Also he admitted speaking to girl on the phone. So please stop lying even more I welcome a legal case your business needs trained on disabilities. Yes any business I ever seen run would’ve taken a young girl who called a week earlier told yeah it will be refunded because of the error. Into consideration and individual circumstances, all that was said was look at it from our point to be fed with “I’m going to win this argument.” Excuse me…at that point I left because you cannot argue with people who speak to customers like that like I said I’ve been brought up around catering industries and that for me was a horrible customer service. Please send legal contact as I await it for the lies the deceit and exaggeration you have just replied with. You’re business overstepped the equality act I left because the tone of your management there was no argument to be won. There was a conversation promising a refund however he failed to admit that to us and only added to his lies. Nobody threatened anybody he was simply proven that autism was a disability I remained in the car one was irate because they don’t have the disability. He has a very threatening demeanour. Will also be in touch with legal advice because this is not getting left I can assure you as your business need trained on discrimination and maybe need to look at broadening your horizons for the mistake a young autistic girl might make. What you’ve done is tried to paint two people like louts when the reality is your management is shambolic and there is a pattern of un acceptable behaviour. It’s clear you prefer to argue with custom that take constructive criticism. Not based on our experience but on previous experiences when others have said exactly the same. Athlete means nothing we know what we saw and like I said that’s why I left and didn’t return wasn’t arguing with somebody that that threatening or with black pool eyes. He wanted to threaten as much as he could without lifting his hands. I wouldn’t have taken a disability badge back in however one obviously felt the need too with the injustice he treated the others with. There’s a way to talk to people and he has zero people skills. Against your lies your man was behind the bar serving nobody. Your young girl sent to the door to guard. If she was that scared of us I doubt that would’ve been your chosen stance. Your clearly just as bad a...

Food was great, however the customer service lacks a lot. My friends were a bit late (due to a late train, so I was there first, totally our fault, of course) and as you know you only have the table for 1,5h. I was called during the week asking to change the booking to half an hour early, to which I agreed.

After we finished our food, we waited for a good 15 minutes before staff came to pick up our plates and ask us if we wanted something else. We did want dessert. We did give our order for dessers, only to be told 10 minutes later that we can't have our desserts because our time will run out soon.

Why we weren't told that when we placed the order for them? Or why can't the staff move faster and do their job, so customers can actually have dessert? And why I can accommodate you for an earlier booking, but you can't accommodate us and provide desserts even tho you had EMPTY tables?

This seems to be a pattern tho, looking at the other reviews. And the owner finds it hard to accept feedback based on their replies.

So folks, if you go to SALT, make sure to swallow your food fast if you want dessert.

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ETA: Imagine not being happy with my initial 3 star review.

I was right! Cheeky response from the owner that clearly doesn't know how to keep customers. There is no way you can keep track of the time like that for every table unless you have CCTV, which I doubt they do. Oh, and I thought I shouldn't include this in the original review, but midway through our time, the staff was carrying boxes with supplies inside the kitchen, and whilst I couldn't see what was in the majority of boxes, I saw a lad carrying frozen gyozas (from ASDA I think) and other frozen products. Changed my review to 1 star, not worth eating here. Save your nerves for traffic or something else lol.

If you look at my profile, you'll see I'm very easy to please. I've eaten all over Europe, from cheap street food to Michelin star restaurants, never had a problem like this with a restaurant.

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ETA No.2: The saga continues. This is now November and just noticed the edit to my reply.

Surely they have something better to do. I can think of a couple of examples: stalking customers and their employees through their CCTV (by the second too), or buying more frozen supplies! From London, mind you. (Sarcasm, in case it wasn't obvious)

I pity their employees. I wouldn't wanna work for them. Do they check their breaks by the second too?

You don't have to worry about me coming back, I wasn't planning to. But you can worry about me NOT recommending this place to...

I booked Salt in Hamilton for a special dinner. The food was good. However, our experience was marred by issues with service and hygiene.

Our main issue was with the glasses for our drinks. My Negroni came in a glass with noticeable dirt on it which I had to wipe off, and my girlfriends glass had dried food inside. We pointed hers out to the waitress, but when the drink came back, it had the exact same piece of dirt at the bottom. All they did was wipe the top.

The situation worsend when we saw the bar staff's reaction to our request for a clean glass. The bartender openly muttered expletives to the waitress and then glanced over at us with obvious annoyance. While we're not lip readers, her words and expression were unmistakably clear. This kind of response made us feel like we were being a problem, which was really disappointing, especially given what we were paying for the experience and all we wanted was a cocktail not sat in a glass with dried food.

A staff member, possibly a manager, did come over and apologise, but there wasn't any real effort to make things right. We were still charged full price for the drink with the dirt in it.

We live nearby and are well-acquainted with the local dining scene. This disappointing experience at SALT is something we'll be sharing with our friends and family to ensure they don't encounter the same issues. It's a letdown to see a restaurant fall so short on such...