The Baguette Bar — Restaurant in Scotland

We came here a couple of weeks ago after the new ownership take over. We didn't think much of the fella who was running it before (he used mostly bought-in produce) but we thought with it being taken over it might be better than before but we were seriously dissapointed...

The staff didn't seem to know their arse from their elbow, with a lot of shouting and confusion to and from the kitchen. The big woman who served us was polite but extremely loud and very Peggy Mitchell, hollering questions from the till area to the kitchen at the top of her big lungs. I had a splitting headache at the time and I thought personally, it was just massively unprofessional, irritating and unnecessary. Imagine opening your big mouth and bombing questions across a small shop with customers standing in front of you. Goodness me, shut up!

And the service was slow.... SLOW! The food is as you'd expect from a gaggle of mid-60's white women; Bland, underseasoned, very basic and nothing to shout about. If you were starving and it was the only option then fine, but let's be real, this place is by no means exceptional. It's just a very bog-standard & mediocre baguette shop with a load of random specials that don't seem to make any sense, but then I suppose I would expect that of the age group who are running this buisness now... I mean, why do they have Italian lasagne, Mexican Chilli, Indian Curry and American burgers on all at the same time some days? It just doesn't make any sense. Pick a lane with your menu and stay in it.

A friend of mine who came in with me ordered the chilli special and she said it tasted nothing like traditional chilli. The food is like dinner lady food to be honest. I'm so surprised to see this buisness being hyped up the way it is. Does anyone have tastebuds in Gretna or what?

Anyway, It wasn't for me. I personally wouldn't go back. Work on your buisness model and tell that woman to stop shouting when...

Ordered by phone got there order ready staff very polite and happy making it a lovely place to start ur day like the sun is shining down on you 😊🌈I ordered a breakfast wrap which was perfect in every way a high standard and a specialised coffee caramel macchiato which wasn’t on the menu but the girls went out of there way to make and all I can say is mmmmmm yummy bring on my day I’m ready❤️100+...

Too many positives to mention, they include:

Produce is always fresh especially salad and rolls, servings are generous and fulfilling.

Team members are very civil and have a family business vibe going on.

A lot of the big chains should visit them , they could learn a few lessons from them on customer service and hygiene.

Suffice to say its my go to...