The Cavaliere Italian Restaurant — Restaurant in Scotland

Usually we love the Cavaliere but after the massive error they made with our order, and their refusal to admit any responsibility, we will never order from them again.

We placed an order through Just Eat for delivery, our order clearly stated Gluten Free next to a pasta dish. My sister in law who is coeliac started to feel a bit unwell having eaten some of her pasta. We contacted the take away to make sure that they had sent GF pasta and when questioned they stated that it was “100% GF”. When asked what shape their GF pasta was they told us it was penne. When we told them they’d sent tagliatelle they stated that the chef hadn’t cooked ANY tagliatelle that night. We advised them that most of the dish was still untouched, and that we could send a photo, they changed tactics and blamed it on the delivery driver giving us the wrong order. Now everyone else got the right food in the order so to think that two orders which were absolutely identical (other than the gf pasta) coming in at the same time and then were strangely mixed up is rather far fetched. My sister in law who had eaten some of the pasta before getting suspicious stared to be violently sick and was so for the rest of the night, she still feels rotten 4 days later.

The Cavaliere sent a driver (who still had our order ticket clearly stating Gluten Free) back to pick up the leftovers, I can only assume to send them for forensic examination? The Cavaliere offered no apology, they just told my sister in law that they hoped she didn’t feel ill for long! They have stood by their lies and attempted deceptions regarding their mistake. They didn’t even have the decency to call the next day to check to see if she was alright! Unacceptable. Terrible customer service. Massively...

Review needed updating. Owners of this place don't really care about the customers or the workers or the place itself all they care about is how much money they make end of the day, week or month. The place is starting to show signs of this too. The staff are largely miss treated and under paid. When organising the catering for her husband the owners wife totally neglected the fact that what she had brought out needed returning too, besides the fact that she always complains about having too much to do but never really seems to do much. Having had and raised issues with the staff there in the passt she decided to just ignore the matter in a hope it would just go away. Thanks to that I had to endure a case of bullying at the work place for three month. Unhappy over my leaving this place early last year the owners even gone as far as to make fals accusations against me to the police. Main issue here is that the staff doesn't get the training they deserve and the owners don't care hence it being very badly organised and some delivery times taking for seemingly ever. The staff however are trying their best and holding on to what little job / income this place still provides. I've tried to make the owners aware of this but got nothing for it but cheap and childish excuses hencey leaving. I've left the matter for more than six months now too so this isn't me being angry or anything but I still feel like people should know where they eat. By what they eat come from tesco Lidl and the likes as due to bad organisation things have to be sourced very last second. Don't believe me just keep an eye out for the kp running about the village doing shopping for the shift as this happens pretty much daily it won't take much to spot...

1st time here as was given a voucher by family who use this place regularly. Lovely place and very snug but comfortable inside if a little loud. It was my wife and I and our 3yr and 6 Yr old granddaughters. Starters came out and they were lovely. Very tasty and fresh. (I had prawn cocktail, wife had haggis and whisky sauce) and the girls had garlic bread - all lovely!). Then it was like we were forgotten about and when the mains finally came out I was a bit disappointed. The girls both had a simple 7" pizza - both were burnt .... one worse than the other. I had the chicken breast with haggis and whisky sauce - before I even touched the haggis all I could taste on the potatoes and veg was pepper - whether a pepper sauce was used accidentally or that's how it normally tastes, I dont know. (They tried to tell me it was the haggis that was peppery and it was normal but I hadn't touched the haggis yet tried my wife's starter and that was lovely). Her steak was spot on (hard to mess up) but she enjoyed that. Myself and the girls didn't eat much and to their credit they removed the items from the bill which was appreciated. The main insult was when the waiter just handed my card and receipt back without even looking at me or acknowledging my thank you and simply marched away. Like I said was a nice wee place and we were looking forward to trying it out - we hadn't eaten since breakfast - but won't be back. Appreciate the food removed from the bill but the waiters attitude (although not horrible outrightly) was...