This visit was not what I’ve had in the past . We hadn’t booked so were given stable outside . Nice evening and enclosed space . As we had dined her over the years ,visiting Ullapool . Was looking forward to having an enjoyable dinner. Sadly disappointing experience. We were not shown to the table just told that one 🤔 You could have stuck everything to the table . It was sticky, dirty and the smell of dog urine was overpowering. Not exactly hygienic for serving food ! Service was friendly and informed of soup , special and apologies for certain items not being available . Then it came to ordering … Felt like we were being pushed to have the mushy peas , even thought I replied politely and explained we didn’t want them several times. Little respect on the servers part should have been “not a problem “ instead they kept saying to have them ! No thanks , if I politely request no mushy peas , I do not want someone then telling me have them .
Lastly adding gratuity to your bill automatically is not acceptable. We live in Great Britain ,Scotland where minimum wage and living wage standards are good . A tip is for excellent or exceptional service and is at the bill payers discretion! Plus being at a dirty smelly table and feeling uncomfortable about not wanting mushy peas ,it was plain rude to automatically add a gratuity to a bill . Then made to feel uncomfortable about removing it . Cannot pay in cash which I prefer to do , no signs or indications that it’s card only !
Only plus was the good food itself . Which next time we will get from there take away part of the business as seafood served is the same as menu . Why 5 stars for food only . Disappointed as used to love our visits to this establishment...
Read moreDisappointing experience overall.
Stood waiting outside the restaurant to be seated for some time with nobody attending to us before walking into the restaurant assuming we were stood in the wrong place. The host then asked if I could read in a very rude manner as we were not waiting by the sign saying wait to be seated.
I explained that we had not booked but would be very quick to which the host then said 'lots of people say that lady'. He was so blunt that it took me aback!
To his credit, he did then seat us on a table sharing with another lady. This was then undermined somewhat when I overheard him tell a server that some other tables were being saved for 2s and 4s, so I was very confused as to why we had to share?
A lovely young lady took our order and brought the food in 10 minutes or less which was great. However, it was quite costly at £15 for Mac n Cheese and the quality was far from deserving of the price. I was presented with lurid yellow coloured, barely melted mac and cheese that once I took a spoonful out of, it became evident the sauce had split into milk and bright orange globules of cheese.
The burger we ordered, at a price of £18 was substandard. Little lavour, and when requested for it to come without salad, it came with salad. So overall quality of the food was poor.
To top it off, we were then questioned when we wanted to remove the service charge from the bill. Even when given a reason, the waitress continued to ask for more feedback, when we made it clear we did not have the time nor patience for such things.
My advice for eating in Ullapool, book far in advance, and do so at any establishment other...
Read moreWas here last year, and we drove 50 miles each way to come again for good reason, so 4 of us in for lunch today.
When we arrived all the tables were taken or reserved, so we were 1st on the waiting list and cosied up at the bar for about a 15 minute wait.
Between us 4 main courses, a Seaforth burger, venison burger, fish and chips and a roast salmon. I had the Seaforth, was really good. Crispy onion rings and chips, the chips real fluffy in the middle, juicy patty and a magic bbq dip, same for the venison one according to Shep. Dad had the battered haddock. Good batter, succulent and fresh haddock with a great flavour. My sister had the salmon with spinach and mash, I never tasted that, but she was well happy.
A nice ambience today, a load of tables held for a tour. We ordered just ahead of their arrival so we had no delay, the musician on the accordion belting out a few reels.
A wee delay on coffees during the tour clear up, and a cold one so in fairness they were comped before we brought it up.
This place is a sure fire guarantee for a good meal, attentive and professional service, it's clean, and we were well looked after by a lovely New Zealander. My only negative would be that I felt it a little over priced. £100 for 4 mains, 1 side including 10% service. However, I also understand, prime location and far NW 🏴 drives pricing.
I'll see ya next year, thank you for a lovely meal. 😍 (my auld fella just had part 2 of his fish & chips for his tea. Nice one for the...
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