Zizzi - St Andrews — Restaurant in Scotland

arrived after work for some dinner at about 5pm and went into a seemingly quiet restaurant and was met by the waitstaff to be told that they were fully booked and could offer us a table at 7pm.

so we left but decided to check the website to see if we could get a table for sooner and what would you know they had a table for 5:30 avalible still.

we arrived back at 5:30 and entered to be met by the same waitstaff with a dismayed look on their faces and rude glances. we were seated after 5 minutes however it took a further 15 minutes for someone to ask if we were ready to order drinks and then by this point we were also ready to order food.

as we got our drinks more people began to arrive and a women and a child sat next to us. They ordered their food after 10 minutes of being seated (ordered with the same waitress) and after 10 minutes received their pizza and a child pizza. now our orders were not hard to fulfill, a simple margarita pizza and the carbonara. however people who arrived after us have seemingly been getting their food before us. they have also received free pasta chips on most table if not all of the table who arrived after us but not us. as the waitstaff who previously denied us a table walks past he scowls and gives off rude looks.

a large party entered (9-10 people) and they have received all of their food before us, myself and one friend. we continue to be asked by the waitress if we are “still” waiting on our mains. after they came over to take our previous drinks cups away and didn’t offer us to get other drinks or a refill we were simply asked if we wanted water.

in short one star doesn’t even begin to describe my experience. Still currently sat here after an hour and 20 minutes and still not a main...

We were a table of 7, that arrived for dinner. Lovely atmosphere in the restaurant which was overshadowed by staff being unbothered or stressed. Food arrived undercooked + freezing. When asking for condiments (enough for the table) we were given one tiny tub. We then asked again to be given the same. Then again…

This made us feel very awkward and bothersome considering we were only asking for a condiment each. The staff member rolled their eyes at us and never brought any back. By this point we were irritated, due to having children asking for the sauce that we went and got it ourselves by the kitchen.

There had been a spillage by our table upon our arrival and asked if this can be mopped due to a family member having a terminal illness which causes muscle weakness - would be very easy for her to trip and seriously injury herself. Again, the same member of staff said “I’ll deal with that in a bit” but never came back.

I’m actually perplexed at how awful the service was. Working in retail + having worked in hospitality, I know how customers can be and also ensure to give to benefit of the doubt as I’ve been there. But there was no excuse for this.

Only positive of the night was one of the lovely managers, (I didn’t catch her name!) was so helpful when it came to ordering for a few gluten free family members and ensured they were carefully shown their options.

Other than that, I don’t believe any of us will be back at the St...

When we arrived, we stood about awkwardly while staff walked past us. We had a booking and we weren’t sure where to go to check in. Eventually someone came and got us and then we wandered about the restaurant behind her because they had no idea where to put us.

The waiting staff was clueless, bringing the wrong drinks and asking my friend what kind of base she wanted her pepperoni pizza on…she ordered a gluten free vegetarian pizza. Pointing out the mistakes got us some snide looks and eye rolls from the waiting staff, as though we were the ones in the wrong. Getting things wrong is one thing, being rude to customers about it is something else entirely.

When we finally got seated, the seats are awful. Just hard wood with no cushion or padding. The restaurant is noisy and chaotic and felt like a school cafeteria.

They got one of the pasta dishes wrong multiple times, which was worrying because it was an allergy dish.

Issues again when it came to the bill, they had no clue how to sort out the clubcard vouchers and no amount of US explaining to THEM got us anywhere until we had to speak to the manager.

Honestly there are so many lovely places to eat in St Andrews, and atmosphere and service is just as important as the food, I wouldn’t waste your time. So, so stressful. Totally ruined our day out.

Two stars instead of one for the others at the table who enjoyed their food...