We visited for a 70th birthday. On arrival no staff present to greet so we just walked in and found our reserved table ourselves. I then went to the bar to place our order.. quite slow service due to alot of items being unavailable.. man at bar was very polite and nice though , this issue was out of their hands but it does need sorting.

We waited around 40mins for food ... when it was brought over the waitress barely spoke , she just placed our food down . I had to ask for gravy as the children's meals didn't have it , she responded with there might be an extra charge (I then showed her the menu where it clearly states served with gravy). When she brought the gravy she came with a 2nd pot which she practically slammed down and said there that should be enough gravy !... she was clearly having a bad day.

Our steak meals were all done when we asked for all 3 to be medium rare , we were also missing vine tomatoes but I didn't want to ask because of the mood the waitress was in , we felt highly unwelcome and an inconvenience.

The nicest bit of the food was the BBQ sauce that my partner asked for , I mean you should be worried when that is the nicest bit !

Not one check back ... I went to the bar to order desserts . When they came our plates were all still on the table from our mains ... again the waitress huffed that she had to move them almost like I should have moved them to another table.... Again .... she didn't even ask if the food was OK, if she did I'd have told her it WASN'T. We ate the food because we don't like to waste but we didn't enjoy it .

Bare in mind this was also a birthday meal for my mums 70th , she didn't get one happy birthday off a single member of staff (she had a shash and headband)

The bold arms really need some customer service training , waitress training and either more chefs or a little work on the current chef . I'm no chef but I produce better quality food at home ! But for a birthday it can be nice to go out!