I was totally disappointed and disgusted with our visit to Hesketh Arms. We reserved a table for 18.30 but it didn't feel like this was expected. Even though we reserved, we waited for food for over 90 minutes. We never got an apology for the delays and never got spoken to in this time. Staff seemed negative and disinterested. We could hear them talking to each other in an inappropriate way in front of paying customers. Other customers walked out after unreasonable delays (nearly 2hr wait). When our meals turned up, sausages were burned beyond acceptable. I cannot believe a chef let them go off the pass. My steak was burned and my chips under cooked (triple cooked apparently). I sent the chips back and got under cooked chips back again. I think the same chips were put back in the frier and cooked for 2 mins. We paid as quickly as possible as already there longer than expected with two tired kids (hence the early tea reservation). No apologies or explanation during wait, no apologies for rubbish food, no apologies when paying bill. No offer of a refund even on something as minimal as the chips despite them sitting in their tin still uneaten. I left hungry having waited over 90 mins for food and eating only a steak that was 30% fat and burned. I've never said this before but I genuinely want my money back. I felt it was a total waste of money and feel very much defrauded of it. Absolutely disgusting service and food.