Domino's Pizza - Edenbridge — Restaurant in Sevenoaks

I very recently moved to Edenbridge from West Wickham (BR4 9EH). I used to be a regular customer at the West Wickham branch so thought I would try the one in Edenbridge. I tried to ignore all the negative comments and just hoped for the best. I ordered a Veg-a-Roma as I always do. I was very clear on the phone and they didn't query it. When it arrived and I opened the box, it was a totally different pizza with goats cheese and really hot chillis. Disgusting basically. I rang them up and asked them what had happened and, it turns out, there's now a pizza called simply 'Roma' ( which is this one) and the Edenbridge branch have never heard of a Veg-a-Roma and it does not appear on their online menu. They didn't even seem very concerned on the phone and I just gave up in the end they didn't even seem very concerned on the phone and I just gave up in the end. They said they could make me a Veg-a-Roma but then they proceeded to ask me what the ingredients were??

Apparently, the managers' name is Ashley. Well I suggest Ashley starts to get his act together and checks out the horrendous reviews online as they've now also lost a NEW customer. All these people can't be wrong and I wish I'd listen to them when I read the reviews initially and didn't...

What an absolute disgrace. Ordered online for delivery at 17.55. According to the app letting you know how your food is going it said it was out for delivery at 18.25. I phoned the shop at 18.53 to see where it had got to and was told about how busy they were as it was a Friday night but the driver was 4 minutes away and if it hadn't arrived by then to call back. I called back at 19.10 and without getting a word in was placed on hold being told they were busy. I then got my wife to call why I was still on hold and they answered to take an order from her, while I was still on hold! They soon realised that it was us but it was at this point our food arrived and we hung up as I needed to leave for work. It was cold and had to be reheated so it was edible. I shall be going down tomorrow to see the manager as I've no time before work or I'd be doing it now. For over £33 that was the worst eating experience I have ever endured. Plus the guy on the phone kept referring to me as "mate". I'm fairly sure we have never met so how he felt comfortable calling a stranger that...

If i could give 0 I would.

I ordered my food and on their tracker it said it was being quality checked for 30 minutes, I called and questioned this and was told it was the next delivery (8:18pm), then the tracker said it had been delivered (8:38pm) of which it hadn't. I called again and was told it had left the shop at 8:34pm (I live 2 minutes drive from the shop) and it would be with me in 2 minutes, It finally arrived at 8:46. and was stone cold. Not surprising as it had been sat since 7:48 in the shop... I called and asked for a refund, and they said I would get an email notifying me of the refund and they would come back and collect the food. I have not received the email and it is now 10pm and they have not turned up to collect the food. I am now going to bed.

I did use them once a week my hours one day a week start at 7am and finish at 10pm, but last week when I ordered the order never arrived and I was so hungry at the end of working I had to go down and get it because they told me they had sent the driver...