Had a lovely welcome but that’s where it ended. We ordered our food just as a couple of larger tables entered the restaurant. It seemed then that my husband and I were no longer a priority. Our food came and my dish was really bland and lacking flavour. My husband offered some of his but that had a strange after taste. Most restaurants will come and ask if everything is ok and ask if you’d like to order anymore drinks etc but as i said, the staff were all fussing over the larger tables and so we weren’t given any opportunity or service. When someone finally came to clear our plates and asked if everything was ok, I explained the above to which the lady said “I’ll let the chef know”. That was it. No offer to replace the meal with something else, no offer of maybe a drink or dessert, no offer to discount anything.. instead she asked if we’d like to order desserts. We said no thank you and she walked away. We then waited and waited, trying to get someone’s attention for the bill. I ended up standing up and putting my coat on so they would see I was ready to go. A young lady then came over and filled our water glasses?! I asked for the bill and then waited another 10-15 minutes for that to come. She then asked me how much I would like to pay (obviously whether I was wanting to add a tip). I paid the bill in full and left. This was a rubbish experience and a shame as we had read very good reviews and were really looking forward to the evening. There were plenty of staff available to serve and look after everyone so it’s difficult to understand why we got such poor customer service and no attempts to even make an effort to rectify anything. Maybe we weren’t spending enough? Who knows but we love Thai food and have been given other...
Read moreThe Ali Siam is our go to Thai Restaurant in Sheffield. We have been to the restaurant on many occasions with friends, relatives, for birthdays and as a couple & we have always experienced excellent service coupled with good value quality food. The Siam’s staff are always polite, courteous and friendly. It is not the largest restaurant in the world so it’s wise to book in advance but there is a wide choice of dishes to choose from and their staff are happy to give advice if you are not sure of what dishes to choose. We recently booked a 70th birthday party meal & everyone in our party commented how attentive their staff are. Ecclesall Road has other alternatives to choose from for Thai food but the All Siam would always be my number one recommendation for Thai cuisine in the city because they consistently offer a...
Read moreMy wife and I have been coming to All Siam for nearly ten years now, and it honestly never lets us down. Every time we go, the food is absolutely delicious — full of flavour, beautifully cooked, and just really satisfying. We’ve tried lots of different dishes over the years, and we’ve loved every one of them.
The staff are always so friendly and polite, and the service is just right — welcoming without ever feeling rushed or over the top. It’s the kind of place where you always feel looked after. They even gave us two cocktails on the house to celebrate our anniversary.
Prices are very reasonable too, especially for the quality you get. All Siam has become a real favourite of ours, and we’ll keep coming back as long as they keep doing what they’re doing. A proper gem...
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