Made by Jonty — Restaurant in Sheffield

Very disappointing visit overall - Made by Jonty has been on our list to try for a while but we have only ever been for coffees before and wanted to try out their brunch menu. Sadly, we won't be coming back again.

The service wasn’t great—our waitress came to take drink orders, got halfway through, and then just walked off before taking the rest of the table’s. Not a huge deal in itself, but it kind of set the tone for the rest of the experience. There were also a missing ingredients from the items we ordered and no offer of alternatives, which was frustrating.

I ordered the waffles and was really let down—they were clearly the pre-packaged Belgian ones that come pre-sugared, topped with a very sweet compote, chocolate sauce and cream. I’ve got a sweet tooth and usually go straight for the sugary options on a breakfast menu, but this was way too much—even I couldn’t eat it. Everyone at the table tried a bite and all had the same reaction—just overwhelmingly sweet and not in a good way. Sadly, I had to send them back because I genuinely did not think they were edible.

Even if the flavour had been better, it’s hard to justify over £10 for store-bought waffles with some toppings thrown on. The rest of the food around the table was average at best—nothing terrible, but nothing to rave about. Overall, extremely underwhelming.

I did speak to the owner and politely asked if there was any chance the waffle could be taken off the bill. I was totally understanding that he might say no, since I had ordered it—but the way it was handled was pretty poor. He was defensive and dismissive, which really put a dampener on the whole thing. I feel like there are much better ways to have that conversation with a customer.

Sadly won't be returning for even a coffee anymore after the experience and disappointed it didn't live up to expectations after all the rave reviews on Google.

Note post reply from Made by Jonty: Sadly, I am even more infuriated by my experience now, as the response from Jonty is simply not true. Firstly, I had only eaten around 10% of the dish and when we were asked if the food was ok my friend responded yes (because hers was fine) before I had chance to respond. I also never stated that it was unreasonable to decline removing the item from the bill. I fully understand that Jonty has a business to run (and I said this when politely asking for the item to be removed) but I had issue with the attitude with which he declined to remove it, and the quality of the item itself. The food was simply inedible, and respect and Integrity were missing from that interaction, that is where...

Regrettably, I must give this a low rating. The standard is just so high in this area that businesses cannot afford to have unsmiling staff with frosty attitudes (only towards men, we observed). Perhaps the ladies had an off day, but we shan't be returning to confirm. There are simply too many other, wonderful options available, such as nearby Caffè Tucci, which has a professional, friendly team and beautiful delicacies.

Reply to the owner: Thank you for your response, though it comes across a little unreasonable? I disagree that the bad experience was my 'problem' as I am a regular customer with your local competitors, who have always given me excellent customer service. However, I appreciate your time and hope you make...

Stopped by Sunday morning for a pastry, I walked in the door and the lady told me robotically that if I wasn’t eating in I had to be served through the window which made me laugh but she was dead serious. Weird. Then when I was ordering another customer went to the till to pay, she wordlessly turned to the man, ignoring me totally, and settled the table, before turning back to me and telling me the price. Asked for two of the almond croissants which for chuffin 3.50+ each I thought they’d be godlike but they were dry and stale and it was a bit of an insult to have been charged north of £7 for something so naff with added weird customer...