Galaxy Pizza & Star Grill. OPEN 4PM-1:30AM — Restaurant in Sheffield

I wouldnt recommend at all. My pizza came and it had a black hair IN the dough, when I rang and complained they said it wasn't their hair and it didn't come from them. Well, I know it's not mine as I didn't make the pizza for it to be in the dough and my hair is currently bright purple. Another colleague also had a hair in her pizza too. I appreciate that they sent a new pizza out but I've been 100% put off my pizza (especially after my colleague found a hair in her pizza too). Safe to say we won't be ordering from this place again. I've uploaded an image for people to see and I still have the picture.

Edit. I understand that the owner is claiming "this isn't true" . I've uploaded a photo to show the proof. You can't claim it isn't true when there is photographic evidence against you, that's not how things work I'm afraid. Just have a little humility, admit it and do better next time, your customers deserve that. Taking comments or criticism about your business isn't a bad thing, it's only bad if you make it bad (which is the case here). I've stated I appreciated you sent a new pizza out (which apparently you are saying isn't true?) but as you had attitude about it and instantly ran on the defensive about it and more then one person found hair in the dough of the pizza you need to look at either 1 who is making your dough or 2 where you are purchasing the bases from (if you don't make them in house). A simple change like hair nets or gloves would resolve this problem. The poor woman who had to deal with the call was absolutely mortified there was a hair in my pizza, but you was angry about it and started shouting that it didn't come there and it must be mine (deflection at its finests there). I don't understand why this place is so rude to people telling the truth about their experiences? I mean, you are hurting your own buisness by your attitude about these situation and refusing to acknowledge it. You now have an entire department that now won't order from you because of your attitude and the issue with the food. Where as if you had simply apologised, sent out a new pizza like you did (obviously when we found hair in another pizza we didn't bother to contact you and all food was disposed of), then said you would do better, you would probably still have a full department (which normally orders £50 worth at a time) continue to order from yourselves. Like I said, have a little humility, start your own personal growth then your buisness will grow and flourish instead of being hindered. I hope in future you are able to grow and do better not just for your customers and your buisness but for your colleagues and yourself too. Love and...

Wouldn't even go here if it was the last takeaway open. The service was absolutely vile! We was waiting 45 minutes for our order and they hadn't even put our food in had us waiting the whole time while he was saying it will be 15 mins. We had already paid yet they said he hadn't put it in due to no payment which was a total lie. Food is very overpriced and dull for what it actually is. A women that came in while we was waiting only ordered chips and was waiting half hour it's ridiculous. I wouldn't put money into there pockets.

We was told there was no offers and was telling us exactly what to order and when we said what we wanted he was still saying no no no he was rude and all together was one of the worst experiences iv actually had.

And if I could I would put 0 stars on the service as it...

Well i was shocked to see the reviews before writing mine. My other half ordered today on just eat and selected collection, just because it's usually quicker than waiting for delivery. Not just here but all takeaways we order from it's the same. 15 mins wait for collection vs 1 hour for delivery. Anyway i rolled up and said hi i'm here for a collection. They knew who i was and said just finishing it off now. Within 30 seconds they handed it over and said thank you we also popped in a free garlic bread to say thanks. I was presently surprised. Ive ordered from Galaxy before and their pizzas are the best ive had compared to other fast food places. Which is why we ordered. Well this time they did not disappoint was also very nice again and will be ordering from them again. Thank you...