Papa Johns Pizza — Restaurant in Sheffield

On Thursday 1st December I got a text from Papa Johns telling me of a special offer. Now I work from two locations and I was wondering if this offer would be valid in Sheffield. I’d had the flu so I really didn’t want to cook and trust me I can eat pizza for England! The price offered was so good I just couldn’t resist so I went online. I am glad I did.

I placed my order for a spicy vegetarian and I was so glad that special offer was valid in Sheffield. I then got a text informing me that the pizza was being prepared. I also got an email as well. The email showed me the progress of the cooking and delivery.

They said 45 minutes which I thought was fine.

It didn’t take 45 minutes. It took 30 minutes! I was very pleasantly surprised but then I had the pizza.

A very pleasant gentleman with an Irish accent delivered it. That high level of service was the icing on the cake.

Have a look at the photo. It was divine.

The bread base was super crisp. The cheese was cooked to perfection. The sauce was divine. Those tomatoes were very fresh. The number of jalapenos and peppers were just right. I am getting hungry just writing this and I want to order another one!

Then I got an email apologizing for taking so long and giving me a discount on my next order. I want to take advantage of it but how can I morally? They delivered it 15 minutes before they said they would.

So, the usual questions.

Was the order worth the money? Good value at 10 times the price. Would I go there again? Of course. Would I recommend them to someone else? All day every day.

Don't take my word for it please try them...

We ordered a pizza, sides, drink, and ice cream online. The order arrives no ice cream and drink. We check with the courier and he doesn't have it, he's super polite to us. The process is that you then have to call the restaurant to get them to resolve the issue. I call up the restaurant and I'm met with the rudest person I've ever dealt with on the phone. I am trying to explain the issue and he just kept repeating my address, talking to other people, then being silent and ignoring me. Clearly trying to get my to hang up or go away. Eventually after ignoring me repeatedly he says he is going to check with the courier and I should call back. That isnt good enough for me especially as we have already checked and it isn't with the courier. He keeps blaming the courier and saying they can't do anything. Again after repeatedly ignoring me he says they can't issue a refund as "it's too much hassle". He then says next time I make an order I need to ring and say last time I didn't receive these items so they can add them on next time. That's obviously a complete lie, and why would I ever spend more money on this Papa John's after this experience? I say this isn't acceptable and after being ignored yet again he says he will issue a refund in 4-5 days. The problem is at this point I do not believe what he is saying. He's been trying to get me off the phone this entire time and just wants me to go away and blame the courier. Essentially I recommend you don't ever go here. They're rude and don't do their...

I have ordered with this branch online a few times and it has usually been fine. This time, one Pizza was COMPLETELY wrong and they had to be contacted about this several times in order to get someone out to replace it with the correct one. Order was received shortly after 6 and during this time, my partner and I called up several times and was told different things each time by an Indian man. We were lied to SEVERAL times about the whereabout of the replacement. Around 9PM, three HOURS after delivering the wrong item, we were told the replacement is on its way (third time they claimed this!) and AGAIN, nothing! We live 10 minutes away and were lied to again...not a great ordeal. I ended up calling and telling them we are not bothered for the replacement and that we were absolutely angry... Just for a WHOLE REPLACEMENT of the ENTIRE ORDER to show up around 10.30PM...Safe to say a lot of food was wasted and we were both incredibly angry and disappointed by this experience. Although the food is nice, I do NOT reccomend Papa John's unless you want to be lied to by incompetent staff who will happily take your money and mess you around. Whoever the Indian lad is needs to be fired ASAP. Absolutely appealing. And it's safe to sya I will not come back. Take your...