Proove Pizza — Restaurant in Sheffield

We were extremely disappointed with our recent experience at Proove at Broomhill. We had a table booked for 7:30 pm on Friday night for a group of nine, but the service was shockingly slow from the very beginning.

After arriving and placing our orders, it took until 8:30 pm—an entire hour after we’d been seated—just for a simple bowl of olives to arrive. Our starters came 15 minutes later, and by 9 pm, we were still waiting for our pizzas. When we asked about them, we were assured they’d be ready soon, but the first pizza didn’t arrive until 9:40 pm, with the others following in a staggered manner. The last person didn’t receive theirs until nearly 9:55 pm. Although the pizzas were fine, this delay was completely unacceptable, especially since it felt like takeaway orders were being prioritised over people dining in.

As a large group, we felt stuck, reluctant to leave mid-meal knowing it would be difficult to find seating elsewhere at that time. When we asked for some form of compensation for the delays, we were initially refused, and only after further pressing were we offered a single complimentary drink to share among nine people. We were then offered a dessert menu, but with closing time approaching, we had no time to order or enjoy it.

Adding to our frustration, the staff informed us at 10:25 pm that they’d be closing in five minutes, rushing us out after making us wait so long. To make matters worse, the next day we discovered one person had been overcharged, requiring them to go back to the restaurant to fix it.

Overall, this experience was extremely disappointing and disrupted our plans for the evening. We would not recommend this restaurant based on the service...

Our trip to Proove on Monday 20-Jun was great, with superb service, but left our reviewer wanting a little more to hit 5-stars.

The staff were excellent. Service was with a broad smile, efficient and accurate and overall, this was a very good Italian pizza meal. Without doubt, this restaurant is organised, having a separate vegan menu is a real top notch idea.

This is our second visit here and we just want to say we will be back, even though we have not awarded 5-stars. We had olives, Vegan Bruschetta and the Buratta to start which were very, very good. The Art Bert vegan pizza was amazing. The Calzone was good, but the folded dough on its edge was thicker than expected - sadly, we have had excellent Calzone elsewhere.

We ordered a mozzarella salad for our gluten-free guest which Proove made specially. Proove has a great range of gluten-free choice, however, everything gluten-free, even a salad, comes with a polite warning that it may not be 100% gluten free. We understand the need for the staff to ensure risk is managed, but it seemed over the top, so our guest decided not to go for the gluten-free pizza after all.

Thank you to the staff at Proove for a really...

A really disappointing meal! They were able to fit us in without a booking which was a positive as we were all very hungry. The app to order food and drinks was annoying and would have preferred a plastic menu that could be wiped rather than navigate the app but we understand why they are using the app. We last visited the restaurant about four years ago and enjoyed the food. Today it really wasn't great. My son had the child's pizza with peppers and ham however it didn't arrive with any ham and a very tiny amount of cheese. It was basically soggy dough with tomato sauce and peppers. I was going to order the taxi driver pizza but it was out of stock. I ordered the calazone instead which was okay. My partner ordered the quattro stagioni but rather than 4 nice sections it looked like all the ingredients had been thrown in the middle. Very bland and also quite soggy. We ate the food as we were all very hungry but we sadly didn't enjoy it. We left annoyed we spent money here as we've eaten far nicer frozen pizzas from the supermarket. We don't plan to return. Gave 2 stars not 1 as they were able to...