Viraaj — Restaurant in Sheffield

New year's eve. Extremely disappointed.

We are regular customers both to eat in and take away most weeks.

Rang up to check if delivery was available. Our usual lovely lady said yes but gave apologies delivery was 90 minutes. Not a problem (it's 7pm) I will call back in 10 minutes with our order, which we did.

Called with our order to be answered by a surly young man who refused our order and said to place it via the app. Of course we said, because it's our favourite restaurant.

I placed the online order at approx 7.15pm. Order confirmed immediately. I received an email an hour later saying our order had been cancelled. Devastated, we called the restaurant to check if this was so. The call was answered by a confrontational, surly, lairy male member of staff. The member of staff said what did we want him to do. My partner tried to explain that this was our regular restaurant and that we wanted to check if our order had definitely been cancelled. The member of staff shouted at my partner that he was very busy, that the restaurant was rammed and that he wasn't going to listen to him. My partner offered to go and collect the curry if necessary. The member of staff shouted he didn't have time for this, our curry was cancelled and that we should order from somewhere else. He then slammed the phone down. Upset but needing food we ordered our curry from somewhere else.

At 9.15 a delivery man knocked on our door with a delivery from Viraaj. I explained that we had food from somewhere else and showed him the email where the food had been cancelled.

I am very disappointed in the service we have received tonight. As I said, we order and eat at Viraaj regularly and are usually impressed with the service and quality of the food. To have someone shout at you on the phone is not nice. Especially when it would have taken 2 minutes to be polite and check the status of our order.

I will also say, if you had said you could not accommodate us tonight we would have happily gone somewhere else in the...

TLDR: Really tasty food, extensive menu, friendly staff with great ambience and good value for money but unhygienic practice noted, so cannot rate it 5/5.

We went here for a birthday meal as Viraaj had recently been named as one of the nation's finest and managed to book a table for 8 on the day. As it's on a high street there is no dedicated parking, but you can park by the roadside.

The restaurant had a nice atmosphere and well-dressed, helpful staff. There was one chap, likely the manager who was especially cheerful, which is always lovely to see.

Alcohol is served in house. The menu is extensive and the food was really tasty and very reasonably priced. It's easy to see why this place is so highly treasured by those in the know. A lot of dishes are rated as "hot", but I didn't think the "medium" dish was too spicy at all.

Online, Viraaj has a food hygiene rating of 4 and I'm sure the food is absolutely fine, but we sent two glasses back with lipstick on and I saw the waiter clean a plate with his finger before handing it to someone at the table - at least use a...

Very busy with lots of parties so grateful they squeezed us in. Some staff were ok but the elder gentleman was very rude and abrupt with staff, making younger staff very nervous and this did not help the running of the restaurant. Ordered popudoms and they didn't arrive as starters were there within 7 minutes so told a member of staff to cancel them, another brought the order to show that they had been requested by waiter and removed. 20-25 minutes waiting for mains after finishing starters, my advice is don't rush starters. Mains came out of kitchen and staff member using his chin to stop everything (2 plates, 2 curries, naan and rice) falling, this seemed common practice as only tables of 3 or more had food brought out on trays/trolleys. Food was OK and did its job. Went to pay and asked by staff member if food was OK said it was. He was then told by elder gentleman that he will take payment, he looked at me, then my wife and got card machine and said "card" in a very abrupt manner. We left and will...