On arrival, I was greeted by the owner/manager. I’m guessing of the pub. I advised him that we had a table booked and gave our name; there was no hello or anything . His first instant reply, yes, booked for 10 minutes ago, meaning we were actually 10 minutes late, which we weren't, because we were getting a pram and young children out of the car, which takes time.
Even so, surly, you allow 10 minutes with traffic, etc, and greet your customers with a warm welcome. The food was nice nothing special, but quite expensive. We needed to pay individual bills because of a big party, which I didn’t think was too much of a drama because we explained that as soon as we walked in the door! The gentleman behind the bar was rude once again when sorting out the bills; he was rude and aggressive because my bill didn’t add up. When questioning, I found there was extra ice cream that was not mine, and then when I asked for an itemised bill to check prices , he didn’t like it, stating you can’t have one, but soon materialised when I got the menu to check prices. He said he had taken the ice cream off but he hadn't, hence why he wasn't wanting me to have an itemised bill and was happy for me to pay for someone else. He didn’t care who’s it was along as it was paid for, which was me! So when I caught him out, he was so rude. He had what I would call a paddy, like a child. He slammed the till in my face and stormed off. We were a party of 10 and spent a lot of money.
I can't believe you are in that sort of job when you can't be pleasant!
We won’t be returning. No need for...
Read moreThe Square and Compasses in Great Shelford has been closed for a while this year following the retirement of its last landlord. But it has LPrecently reopened with Hans and Justine Pinkard the new tenants. I went there last Friday with my wife and two friends - we all live pretty much next door to the pub. We had a really nice meal - excellent chicken in mustard sauce for me and my wife, a burger for B, and whitebait for D. We were all really happy with our food. The beer was lovely and very well kept, and Hans and Justine are very friendly and helpful people. They ran The Rose and Crown in Ashdon for five years previously. Ashdon was where I grew up, and The Rose was my first pub! All in all a very happy experience and I very much recommend a visit...
Read moreUpdate: 17 May 2022 Great meal Salmon and Brocolli in a cheese sauce. New potatoes and peas. Very filling could not finish it. Staff as usual so helpful a delight to be served! Worried about Covid 19 restrictions? Don't be! Very well organised pub abiding by all the rules. Very efficient staff giving a drinks and food table service. Food good variety and generous portions and delicious. Parking at the back.Great place to go where you can actually hear yourself speak. Well done Landlord! Another visit 27 Oct 2020: Four of us same great service and food. Exceptional hard working lady keep up...
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