The Forum Chinese Restaurant — Restaurant in South Cambridgeshire

Used to be good , but gone down hill, such a shame as we loved this place!!

The owner can’t handle honest feedback so he’s having to ask people to write reviews to make him feel better and boost his online status !! My review is not false, it's honest. Just because you have video footage of us eating food doesn't prove we were happy with our meal. I will say it again, it was bland but we finished it as we hate food waste!

I don’t mind paying for quality food, this restaurant is not quality.

Dear Jackie,

I am writing to express my extreme dissatisfaction with our recent dining experience at your establishment and, more importantly, your subsequent unprofessional and abusive response, I’ve never been spoken to the way you spoke to me over the phone by given honest feedback. Look at all my other reviews, I always give honest reviews.

I have a good friend in Cambridge who runs a very popular restaurant and the food is much nicer than your establishment, the rice and portions are much more generous. I informed him of our conversation and he was shocked at your response.

My partner and I visited your restaurant last week and were very disappointed with the food. The dishes lacked flavour, and the portion sizes were small. We finished eating all of our bland food due to the price we were paying and we hate wasting food. Following our visit, my partner left an honest online review reflecting this negative experience.

Instead of addressing our concerns professionally, when I called by phone you proceeded to shout at me and call us liars. This behaviour is unacceptable and frankly shocking. How can we possibly be considered liars for expressing our honest opinion of the meal we were served? A simple apology and acknowledgment of our feedback would have been far more appropriate.

The reason we didn’t bring this to your attention on the night was due to the restaurant being so busy.

I have also taken the time to read other online reviews, and it seems this is a pattern of behaviour. It is disheartening to see that you appear dismissive and abusive to customers who share negative feedback. If you are unwilling to accept constructive criticism, perhaps you should reconsider your suitability to run a business that depends on customer...

Very average food/service. We arrived quite early for a Saturday night to avoid the crowds and our food was rushed out with very little taste and substance. The sizzling prawns with onions was literally a large plate of four prawns and a big pile of onions! £15 please! The special fried rice was a tiny bowl, barely two spoons full £10! The chicken curry tasted like a Tesco cheap curry pot. Overall we were sorely disappointed in the quality and presentation of the food. In the end we finished what we could eat and left to pay the bill. They didn’t even check on us midway to see if all was ok! We figured they weren’t going to give us the bill so my partner went up to the front and paid. It was that bad! We’ve been to this place in the past and it’s been alright but we figured the chef is on holidays. Either way it’s hit and miss and after tonight’s tasteless expensive experience £115, I would never go back! My local Chinese in our village does better than this crap.

Response to passive aggressive owner: Wow! if only your attention to detail in responding to critics reviews was reflected in your food quality. I can see a trend of other displeased reviews from other guests along with your responsive sarcastic tone. Keep it up! I'm certain more dissatisfied responses will keep appearing as you continue to rip the patrons off with low quality dishes and small serves. My partner and I also noticed your recent fake reviews which included our names, you must...

I only usually write holiday reviews, but having just had the most exquisite meal at Forum House in Great Shelford, I just had to write a review. We love the food from Forum House, and even though there are several closer Chinese takeaways in Cambridge, I will always drive out to them. However, tonight, my wife and I decided to eat in rather than take the food home and it was exceptional.

A Saturday night, the restaurant was absolutely packed, but we were greeted with the same usual warmth that we always receive. There are quite a few foods that my wife can't eat, but the waiting staff were incredibly helpful, adjusting dishes to suit us. Despite the packed house, and the fact that the team seemed to be in constant motion, the service was quick, the food arrived promptly and - I really can't stress this enough - it was absolutely delicious. We love their takeaways, but eating in raised the level still higher. Although we are fortunate enough to be able to eat out quite often, my wife made the comment that it was one of the nicest meals that she has had in a long time, which sums it up really.

If you're looking for really good quality Chinese food, in a really friendly restaurant, then you can't go wrong with Forum House. We've been eating there for over a decade and have never had a...