My daughter booked for her birthday. There were 9 of us. It was very busy when we arrived at 6.50pm. We were shown to our table by the hostess and she explained what to do. We tried to order on the app but it wouldn’t connect so daughter did it for 4 of us. Both her aunties had to order at the bar. So our 1 table had 3 orders but all for the same table. There were no cauliflower wings available which was very disappointing. We were offered alternatives. Our 4 starters turned up. Half an hour later no other starters had arrived. I went up to enquire and was told it was because we’d ordered separately and she’d chase them up. 1 then turned up 15 minutes later but no sign of the other 2. The pub was near enough empty by now and no one clearing tables. Then our 4 main courses came and were informed the starters would come with the mains. Which they did at just after 8.30pm. I didn’t get a ticket for the carvery and was told she’d have a word with Tim. By the time we got our carvery there wasn’t much left and there was only 2 meats. There was mash potatoes on the floor which I nearly slipped on. It had apparently been there since we got there. I didn’t get my pigs in blankets that I’d paid extra for and the Yorkshire pudding was inedible. Things on the others mains were cold. And we’re still sitting in amongst everyone else’s dirty dishes. No one asked if every thing was okay and we didn’t see a single member of staff. We all wanted pudding but it was around 9.30pm by now and we all just wanted to go and didn’t want to wait another hour. I bought a cake in for my 27 year old daughters birthday and I had to chase this up. 20 minutes later a waitress bought it with candles at 72!!! We were not at all impressed and worse we were disappointed. Some of the staff were lovely but even so it was not a good experience. Our first time and more than...
Read moreThe Cherry Tree used to be known as the best in Derby for a carvery. Today, I was horrified by how far down hill it has gone! As soon as we walked in it was carnage and it didn't get any better. The front of house ignored us for a good while before finally looking up at us and then she walked off without a word and didn't come back. Other staff members looked at us with blank expressions on their faces, before a young lady came over, also with a blank expression and she hadn't a clue what she was doing. We were a party of 6 and 2 of our party had already arrived. The young lady seated us at a different table on the other side of the pub, so we went and found our party ourselves and sat down. We were seated by the children's play area, amongst a sea of filthy tables that hadn't been seen to in the 20mins our party members had been there. We were there for a total of 1.5 hours and those table never did get seen to. There was food and napkins all over the floor and I had to re wipe our table as there was still gravy all over it. When we went to order drinks at the bar, there was one staff member working it- on a busy Sunday afternoon? She was clearly under pressure and it showed when she rudely shouted at guests to line somewhere else if they were ordering food. The food was disappointing, the roast potatoes were dry and stale. There was dregs of veg left and god knows how long it'd be there as it looked withered, so we didn't have any veg on our plates, at a carvery. My farther in-law and partner had a large plate, my father in-law was offered pigs in blankets, my partner asked for some but was refused, and when he'd asked why his dad got some, the server just looked at him and shrugged. Awful food, awful service, in a dirty filthy pub. I'm embarrassed that I'd even recommended it to my in-laws, won't ever eat nor recommend...
Read moreVery very disappointed with our visit 6th April 25. Have visited here sporadically over the past 10 years. After our 1st visit I was waxing lyrical about the food, the service and the cost. Over the years I am afraid both the service and the food have deteriorated and we will never return after today. To be honest the fact that we arrived at 1 o'clock on a Sunday having not booked a table and were seated relatively quickly should have been a warning! Two of the party ordered from the menu and I was on a a queue of 8 for a carvery, there were 2 people shaving the meat and designing it on a plate to look like a portion! But then in the middle of a family of 6 they both suddenly and without explanation or apology were dealing with online orders! 🤔 I can also add that the portions were twice the size of the ones being served to present customers. Needless to say that when I eventually returned it was to find that the menu orders had arrived followed unbelievably after by 3 soft drinks. The carvery was practically inedible , I couldn't cut through nor rip the yorkshire, why keep the cauliflower stems on when there is no intention of cooking them, the roasties, I don't even have words for. The only edible vegetable was the carrot s and possibly the red cabbage. Another member ordered the sirloin steak, medium-rare, never have I ever returned a meal but raw steak was a stretch too much I am afraid! After 20 mins a new one was brought over but to add insult to injury it was well done to say the least. The fish and chips were edible however tasted a little like river water. The only one happy after this was the dog who we took home the inedible steak for. This is the second review I have ever left in my 7th decade, that is how disappointed and...
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