The Beetroot Tree — Restaurant in South Derbyshire

Summary: we have been here a couple of times - once when it was opened after new refurb and today. The refurbishment is good - it’s made more space for tables and everything is quite accessible. It does look nice as well which is lovely. The prices are a bit steep and some I don’t think are comparable. Service staff can sometimes be looking/eyeballing each other when it’s half an hour before closing or just after to seem annoyed that people are coming through the door. For me it’s the prices - totally understand that the cost of living has risen but I don’t think all the cakes should be the same price and some of the drinks are quite steep. We used to visit regularly before 23/24, but now just maybe come out as a treat because of this. We do tend to use the other cafe a bit more on the Marina.

After refurb feedback: The first time we had an order of 5 hog roast warmed up and 5 hot chocolates and waited outside in the cold for 20/25 minutes for the hot chocolates to be made. They came in a takeaway cup and were meant to be deluxe (costing over £5 each) and due to the cream, it was like half a hot chocolate - we won’t order those again. Hog roasts were very nice.

Today’s feedback: we had a cake, brownie and two normal hot chocolates with each item costing £4 each totalling £16 which I think is quite expensive. The cake I agree at £4 as it’s a big slice, but not compared to the brownie (picture added), yet same price? Although we were treating ourselves, we commented to each other that we could have got two carvery dinners for just a little more…so was it worth it? Still debating.

Place on both occasions was clean and tidy, but the staff do seem to be slow when it’s not two drinks and...

The location of this Cafe is brilliant, the ambience that can be created also amazing but unfortunately the service we had was atrocious.

To start with, we turned up at 3.45 when close at 4.30 so I won’t say late comers but either way we are paying customers. Greeted by a very unwelcoming waitress acting like she was not happy to see more customers. With an Titi de days don’t sit one this side we have cleaned up. No please, if you don’t mind no. DONT SIT HERE. OK!! Ordered 4 hot drinks and 4 cakes for just under £40. Jam, clotted cream, whipped cream all chargeable but ok why not.

The cakes and drink arrive thank you. Mediocre Mocha. Cold hot chocolates, tea pot was a tea so I would give up if they got that wrong but anyway. The chargeable clotted cream was out of date. My wife goes to swap it, they apologise and give her another. Guess what that’s out of date. They then have the nerve to say, oh we freeze it on delivery so just have it. It’s fine. 😳😳. Where is the label to say it was frozen and when thawed? It looked dry. My wife didn’t have it so a waste. Cakes were ok. Kids had a vanilla sponge each, and one walnut with coffee that was ok. Sizes very inconsistent, one vanilla sponge was was smaller than the other but ok, this happens.

They they stay brushing the floor in between our table and around us literally after dishing our food. How rude. Are you not paid enough to start cleaning when the place closes.

Mount around our table made to feel rushed. Honestly maybe I am over exaggerating but I don’t think that’s...

Very busy when we arrived the two tables vacant had previous customer pots piled up so using our heads put all pots on one table and used a baby wipe to clean table when the girl eventually cleared the other table she never cleaned it so the couple who came and sat next to us I gave them a wipe to clean their own table. The girl at the till was struggling with the till screen so i slowed my order down to help; two coffees without sprinkles (they came with sprinkle) two fruit scones she never asked me if I wanted jam butter or cream and closed my order when I asked about jam she looked put out as if it was my fault then when the order came only one scone and cream costing god knows how much with the jam and butter I ordered . The same girl came by and I told her about the missing scone she checked came back telling me there was only one on the order and I had only been charged for one my wife said leave it now I’m not bothered and the girl gave an almost sarcastic sorry as she turned away and...