Morrisons Cafe — Restaurant in South Kesteven

Regretfully went here for breakfast at 10am. Getting here and parking was a royal pain. The menus had no information regarding the weekend breakfast menu or the age requirement for the kids meal nor did the self service checkout give any notification. We were told that they would refund the weekend breakfast meal as it was not available and instead refunded all the meals and we had to order everything all over again. It took 30 minutes in the end to receive our breakfast only to have them be of poor quality. The jacket potato which was ordered with no coleslaw or salad had a salad on the plate and the cheese was the cheapest quality I've seen as well as been under cooked. The lighter breakfast was barely any different from the big breakfast and the big breakfast itself had barely half a slice of toast and looked grey, cold and depressing. Will not...

We ordered via the QR code and waited 40 minutes for two meals and a children's meal. The cafe was maybe half full, so not busy. They come out and tell us they're out of fish fingers for the kids meal- fine, we'll change for chicken nuggets. They bring out my lasagne, nothing at all for my wife who ordered steak pie. We asked where hers was and were told "oh, we don't have any steak pie". We were offered something else instead but we didn't have time to wait another 40 minutes for it to arrive. No apology. My Wife had to go to Gregg's instead for a sausage roll.

Had they told us when we ordered they were out, or at least soon after, it would've been fine, but to just let us sit there for so long, and not even bring anything for her to eat is...

I have been using this cafe since moving to Grantham 3 years ago. Only recently about 6 months ago, quality of the food has deteriorated, especially when attending later on in the afternoon with my children to benefit from the tea time special kids eat free when purchased adult meal.Staff seems to be overworked and I observed more customers sending food back, and at lunch time period cafe looks empty comparing to what it used to be. Don't like the atmosphere too, constant lack of tea spoons.Toilet, especially the baby change one is filthy and stinking of dirty nappies...