J316 (K-Style Chicken and Grill) — Restaurant in Southampton

I called the restaurant to place a 'takeaway' order at 18:50, today January 7, 2023.

A girl answered the phone and said "let me check if that's a possibility," she came back with a response within seconds (as the full call duration was 31 seconds) and said: "we are full right now, many customers waiting for tables, it's not possible to do a takeaway order"

In these situations please provide a timeframe in which the order is possible to be made instead of turning away business whom may never return. 45 minutes, 1 hour, 2 hours, 3 hours. Provide something, instead of melting down by being overwhelmed. Let the customers know when you'd be able to process orders. Not having tables available is a different story.

Went in person later and they then said that the kitchen can't fulfill in 30 minutes. Not what we asked. We asked if they can fulfill the takeaway order in 1 hour. They checked with the kitchen again and said the kitchen CAN fulfill it within 1 hour... 🤔

Likely the staff that the owner hired said this to every customer that called for 'takeaway' order. So the staff refused every 'takeaway' order because they can't or refuse the workload. All while the kitchen is saying they CAN fulfill orders within 1 hour.

Lot of miscommunication here. The owner is very nice and friendly, but the staff they hire isn't trained properly or doesn't act that way.

Unfortunately this is the only Korean restaurant in Southampton Centre currently. So they have a monopoly, and it seems they urgently need a competitor to keep them in check, because can't keep themselves in check while...

This is the best Korean fried chicken I've had the chance to try, and the best Korean food in general tbh. I've tried to find places in London that could match it but have been unsuccessful so far. It's absolutely worth a 1.5 hour train each way to come to Southampton just for this restaurant. It's a 16 min walk from the train station. It can be quite busy so I'd suggest reserving a table on their website.

The chicken is juicy on the inside and so crunchy on the outside despite being slathered in sauce. The sauce itself is amazing; it's sticky, savoury and sweet, and spicy if you want it to be. I've tried soy garlic, honey garlic and peanut butter and they were all incredible. Other recommendations would be the japchae, jjajangmyeon, gimmari, beansprout salad, kimchi and the tteobokki (or rabokki if you want it to be more filling)! The BBQ is great too, about what you'd expect. It's not the main event so there's only four meats but still worth a try.

Service is fantastic. Our server made sure that a modified dish for my vegetarian friend had no fish cakes in it. He changed the BBQ grill paper without us asking and as soon as our water jug was empty, he brought us a new one before I even realised myself. They're happy to give recommendations and accommodate requests when they can.

Cannot sing their praises enough, do yourself a favour and check it out if you're...

We came here because my boyfriend was about to go on holiday to South Korea and wanted to try Korean barbecue for the first time. It didn't disappoint. We had beef, pork, chicken and veg all in one set, and everything was so tender and expertly prepped. This was by far the best chicken we've ever tried (a friend who recommended this place said the same thing) and we're definitely going to have more Korean barbecue in the future. Whilst we were having our meal we were already planning when we would come back. Our server, Nick, was amazing. He talked us through the entire thing and even gave us loads of recommendations including where to learn about Korean culture, food, and all that good stuff. The rest of the staff were so kind and helpful, and even though you could see they were extremely busy they were always ready to come over and help you even before you asked. Would...