The Gordon Arms — Restaurant in Southampton

Gorgon arms Terrible Experience: Unjustly Accused of Intoxication and Denied Fair Treatment

Review: I recently had an incredibly disappointing experience at the Gordon arms, which left me feeling frustrated and mistreated. Despite my efforts to enjoy a pleasant evening, the staff's unfair actions and the owner's refusal to listen to my side of the story ruined the entire experience.

First and foremost, I would like to clarify that I was not intoxicated when I visited the pub. I had only consumed a moderate amount of alcohol and was perfectly capable of conducting myself responsibly. To my surprise, the staff abruptly approached me, accusing me of being excessively drunk and promptly asked me to leave. I was taken aback by their rude and unfounded accusation, as it was clear that they did not consider my actual state.

In an attempt to address the situation and present my case, I politely requested to speak with the owner. However, I was met with a dismissive attitude from both the staff and the owner. They refused to grant me the opportunity to explain my sobriety and completely disregarded my valid concerns. It was evident that they were uninterested in providing fair customer service or resolving the issue.

As a customer, I believe it is crucial for businesses to treat their patrons with respect and attentiveness. Unfortunately, my experience at the gordon arms displayed a complete lack of professionalism and customer care. Their unfounded accusations and subsequent refusal to listen to my side of the story left me feeling humiliated and disrespected.

I strongly urge potential customers to reconsider visiting the Gordon arms if they value fair treatment and reasonable customer service. It is disappointing to see a business that fails to uphold basic principles of customer satisfaction and instead opts for unjust actions and a dismissive attitude towards its patrons.

I sincerely hope that my negative experience serves as a wake-up call for the management of the Gordon arms to reevaluate their customer service practices and foster an environment of fairness...

I've been a regular at the Gordon's Arms for many years and have always enjoyed the warm and welcoming atmosphere of this classic pub. The staff have always been friendly and attentive, and I've had many great memories here with friends and family.

However, during my recent visit, I encountered a new European bartender with dyed hair who was less than friendly. In fact, his attitude was downright condescending and rude, and he spoke to customers in a way that was unprofessional and disrespectful.

While this experience was disappointing, I still have a lot of love for the Gordon's Arms and the great times I've had here. I hope that management takes this feedback into consideration and addresses any concerns with their staff, as I would hate to see such a great pub...

Firstly it’s a shame I feel the need to write such a poor review. However this evening myself and a friend went to visit this pub for a quick pint while waiting for our takeaway to be cooked and was greeted by the rudest person in the pub industry.

Before entering we ensured we had face masks on and proceeded to the bar. We were then literally shouted at across the bar to ‘go to the door’

We proceeded to the door and waited where the male member of staff approached us. There was not even a simple hello. Just ‘are you meeting anyone’

We weren’t, so he literally said ‘We’re full, leave’

I was shocked by the attitude and asked if he was usually this welcoming to customers. To which he replied . ‘What you say!’

It wasn’t worth the...