I recently visited Slug and Lettuce St Albans for a bottomless brunch with some friends. Admittedly, we had booked a table of 9 and later realised we should have booked for 11. We spoke to the staff when we arrived for our booking and apologised whilst explaining our mistake. We explained that the table was perfect and that all we needed was two extra chairs. We didn’t think that this would’ve been such an unreasonable request. Instead of understanding, we were met with irritable and frankly rude staff. We were told that they had run out of chairs and due to them being ‘fully booked’, we were unable to take any from one of the many EMPTY tables. We were eventually given 1 chair that they had found, but told that the other person would have to stand. We attempted to politely offer multiple solutions to staff who were, again, having none of it. We ended up taking a chair from a table that wasn’t being used (and wasn’t used for the whole duration of our booking). Our brunch was set to start at 3 however as our full party hadn’t yet arrived, we were told our brunch could be pushed back by 10 minutes and that this was not a problem, so we agreed. Only to be given the bill at 4:55 rather than the agreed 5:10. When we raised the question as to why our brunch had been finished 15 minutes early, we were told that they had made us aware that we would miss out on the 10 minutes. This was not made aware to us. I asked to speak to a manager (not something I took any enjoyment in) who said that as she wasn’t there for our conversation, she was going to agree with her staff and close our tab. The staff couldn’t have been less accommodating if they had tried which unfortunately left our group frustrated and completely opposed to spending any more money in there. As previously said the staff were rude, irritable, had poor manners such as rolling their eyes anytime we had a question and ultimately seemed to have no training in customer service. Overall, it was an incredibly disappointing experience.