Palace Balti & Tandoori Restaurant — Restaurant in St Helens

Ordered tonight from Uber Eats and for once it was a quick delivery but food was very disappointing. Mixed starter was OK and just warm enough to eat, Special fried rice was just too greasy and just about warm, and the so called Special Rogan josh was a bland tomato based barely spiced sauce, definitely NOT a Rogan josh and less spicy than a Korma. Peshwari naan was ok and tasty but only had coconut inside. A complete disappointment and total waste of Money.

Update on issue Sent a message via their website but no reply sent an email to their so-called customer care after no reply to message and yet again no reply

Decided to call in to try and rectify the issue as had put the majority of the inedible meal in the fridge and took it with me so I could show them how bad it was but all I got was verbal abuse from the manager who even threatened me with calling the police if I did not leave, tried to reason with him but the abuse carried on. Asked him politely to at least just taste the so called curry but he refused, politelty asked the staff but they also refused. He seemed to think that the message I had left via their website about the issue and then the email to their non existent customer support should be left unanswered as it was a complaint. He kept saying it was not his problem and to contact Uber even though it was the food that was the issue not the delivery. Even when I managed to calm him down his attitude was still the same. No excuse for the verbal abuse from the manager and the total lack of customer care and no attempt from the establishment to try and resolve the issue. Any half decent manager would of at least tried to resolve the issue and the review could of had a positive ending and could have turned a BAD...

We genuinely love this place. We live in central London and travel up often to visit family. Every visit is not complete unless we have a family meal here. My girls (6&8 yrs) love the food. All made mild to their taste. The decor isn’t flash and this is what gives the place real character. Food is not greasy and portions are generous without being off putting. Every dish tastes fresh, (even when we are the first guests in). The place is very clean and the friendly staff are very welcoming and always make a fuss of the kids and my mum. Food and wine are well priced. It makes a nice change not to have the wines ridiculously marked up. This Indian restaurant has been running for about 20 years whilst most places don’t...

Was passing through St Helen on the weekend and visited Palace Balti & Tandoori. First thoughts were that the place is warm and spacious. I asked to be seated by the windows as it was lit up with led lights and looked great.

The menu has lots of options, I chose the lamb chops and onion bhajis for starters. The chops were tender and juicy, and the bhajis were crispy on the outside and soft on the inside.

For mains, I asked for a garlic chilli chicken with naan bread. The spice levels were just right.

Overall, I really enjoyed my visit! Fresh, authentic curries served hot with sizzling starters. Would definitely recommend if you’re...