I visited this store today to get a coffee. The waiting time was ridiculous. I ordered a cappuccino with coconut milk. I am severely allergic to dairy. The barista called Callum made and gave me my drink. I took one sip and instantly noticed it was made with dairy milk. Coconut milk has a distinctive taste and I was 100% certain it was not. I told him this and he said it is, I said it’s not! No apology just the look of annoyance as if I had put him out. I said discreetly as to not cause a scene, that I would like a refund, he said he will remake the drink, I said no but he continued to make it. I went to the till area and asked for a refund. Still no apology, just an annoyed looking cashier. Then callum under his breath said ‘it was coconut milk’. I find this disgustingly rude, and argumentative. Why would I lie? What benefit could I possibly gain by lying about this? He had no concern for my allergy and no acceptance that he may have made a mistake. He then began to become argumentative saying I didn’t do it on purpose. I didn’t ever think he had done it on purpose but it’s the way he dealt with the situation and the attitude that he displayed. He said do you want a coconut one even if it’s free? I declined the free drink, because my allergy is so severe I can’t risk drinking milk, the lack of care or concern in this branch made me too worried to drink anything from this store. The way he said that loudly infront of other customers was extremely embarrassing and it made it appear as if I was out to get a freebie. The man behind actually scoffed at me. I genuinely didn’t think I would need to worry like this at such a major chain like Starbucks. I explained to the cashier I have a severe allergy to dairy, no one once asked about my welfare, the cashier smacked the money in my hand without saying a word. I felt so embarrassed in front of other customers. I feel as though I was dealt with with complete arrogance. The customer care and service was so appalling that I don’t think I will ever visit a Starbucks store again. I simply cannot understand why in 2022, people working with food and drinks are not aware of dietary needs, it’s one of the most serious aspects of their jobs!