Moor Top — Restaurant in Stockport

Iv read all the reviews on here, maybe yesterday they were having an off day but our experience wasn’t the same as others. From the start of booking a table I got no response for days, I tried phoning but got no answer, I then had to use messenger to try and get a response. When we arrived it was clear the young girl serving us behind the bar had no training and didn’t understand what drinks we wanted (gin and slimline tonic) not really a unusual drink but had no clue what I was asking for. We also got a coke and it tasted like soda water so I asked they check the syrup , another lady behind the bar said it’s just been changed, put a bit in a glass and said “it tastes like coke to me” I said ours tasted like soda water, she then said again “tastes like coke”? Not really the response I expected , I had to say once again can you please just change it which she did . I said I had booked a table and was told it was in a certain area of the pub and to basically go and find it myself. After sitting at the table for a while with no welcome or hello from any member of staff walking round I realised I had to go to the bar to order food. Yet again the person taking our order had no understanding of the menu or even how to use the till to find things. The food come out pritty fast even though they were busy which was a bonus but the young man bringing it out just put the plates on the table without even speaking, we had to work out ourselves who’s food was who’s. Then we sat there looking at it waiting for our knives and forks for quite a while. The food was ok but wouldn’t say it was anything special. There was a young lady walking round collecting glasses, she must of walked past our table 5 times, looked at our empty plates and just left them sitting there , probably for about half a hour before she decided to take them away. All in all our experience wasn’t the best and I think that staff need more training and a strong management team to show them how to give good customer service and a understanding of what...

I feel compelled to leave this review as what has happened to me and my friends tonight has left us in disbelief, If you want to have an evening out surrounded by coke sniffing lads then this is your venue. Probably the worst atmosphere I have experienced in a pub for a long time, from being asked to leave an “overcrowded” bar which was in fact empty , to then being subsequently kicked out by the landlady for reasons unbeknownst to us after we’d been there for ten minutes. Definitely avoid this place at all costs as there are much nicer alternatives in the area. Extremely disappointing.

As a google review does not allow me to respond to your reply I have no option but to write a further review. As a regular local, I was appalled at the treatment of myself and 3 friends who are in their 60s. We came in for a drink, on our way to a meal. While ordering the drinks the bar staff tutted, rolled her eyes and seemed thoughly irritated by our presence. She then told us to move from the bar as we were crowding it. At the bar there were also 2 couples who were seemingly fine to stand by the bar, and were left alone. We said there is nowhere else to go as all the tables and chairs were occupied. She then disappeared and the manager asked us to leave as we had made the bar staff cry!! I fined this utterly baffling as no voices were raised. The manager maybe has very little experience and needs to wise up on how to treat customers. Just a footnote, one of our group has owned a couple of very successful bars in the area and was completely...

Visited last night for food. On arrival I told the member of bar staff I had reserved a table to be told it wasn't ready & she would ask her manager to move the people who were sat there. The manager appeared & told me she had seated us in front of the dart board & would this be okay, I said no & was there any other tables, luckily there was one in the corner. After about 15 minutes of being seated the manager came over & apologised for the table & told us the original table they had reserved for us kept having the sign moved & she didn't know where it had gone!!! We requested a food menu & she replied "I would have to go & look for one, however she did bring us one over but it seemed like an effort to her, never saw her again after this!! We ordered food which was not great & tasted re-heated!!! Usually when you have a meal in a pub you would have a member of staff come over & ask if everything was okay with the food, nothing here, didnt even come over to move our plates!! Fair enough the pub was busy with football & rugby on the screens but a bit of customer service would have helped after the table mix up!!!

I was looking forward to the pub re-opening after the refurbishment but will not be rushing...