Shaam Lebanese Restaurant — Restaurant in Stockport

This is the first time we'd been here and I went with a friend. We ordered a couple of starters & two mixed kebabs. These 'kebabs' were £20 each for 3 or 4 extremely short skewers of meat and a miniature white jug with literally about an inch of red watery sauce in the bottom. The meat was OK, edible, and the sauce was a sort of watery sweet chilli sauce but it was 'the sauce' so you had no choice. However, the mini skewers came with no rice, no bread, no salad, no yoghurt sauce, nothing else with it. All for £20.

When I asked for more sauce, the guy brought a second tiny jug with another inch of red watery sauce. Bearing in mind there were two of us so there should have been two jugs to begin with. This sauce also ran out quickly so I asked for some more sauce and again the guy brought a 3rd jug of 1 inch red watery sauce. Which again ran out in seconds.

We ate it all and got the bill. The guy had charged us for extra sauce. I complained and told him that there was a thimble full of sauce to begin with and these mean looking kebabs were £20 each with no extras whatsoever so we were already paying £40 for 6 small skewers of meat and a tiny amount of sauce which is pretty ridiculous. The guy became really defensive and quite rude.

His answer? "It's Bramhall mate, so what do you expect?" My answer. "That makes no sense. The Istanbul Grill in Cheadle for example, does a much bigger plate of mixed kebabs plus breads, salad, rice and 3 different types of sauce for way below £20. And aside from you pretending Bramhall is Manhattan, Cheadle's not exactly The Bronx. House prices are pretty much the same." His answer: That's Turkish. This is different, it's Lebanese. My answer: That's not really an answer. Well can you take the 'extra' sauce off the bill at least?

To be fair, he did. But the whole thing - two small starters, two beers, two small plates of meat and a syringe full of sauce came to over £70. As we were paying, the management plus kitchen staff came out to the front desk like everything was about to erupt in a fight, even though we had been perfectly calm and reasonable. This was just weird. We left and they said "see you again". We said "you won't".

Shame. The food was OK but the portions were a joke for the price and the sauce thing was just ridiculous. If you stopped trying to gouge people and rip them off Shaam, you might get a few more customers.

Here's a tip;. If you're on Bramhall High St, go to Noks Thai Restaurant next door instead. The food is incredible and the people are lovely. Or the Crown & Conspirator, that's also good.

Just avoid Shaam. It's got one too many A's...

Yesterday a party of 30 of us visited for an end of season rugby team meal. There was a mix of teenage boys and parents. 19 of the party opted for a set menu and the remainder ordered from the menu. We sat on a long table and the teenagers sat one end of the table and adults the other end. Only 4 of the teenagers ordered the set menu. The dishes from the set menu started coming and was served to the adults first. Dishes were placed in front of us and we were told for you to share. So to give an example to fish was shared between 4 of us. Unfortunately all the dishes food were placed in front of the teenagers. The boys were left hungry after paying £30 per head for them. I questioned with a waiter why the boys hadn’t been given all the dishes and was told he placed them all at the top end and we should have passed them down. There didn’t feel like there was enough food to cover them - again for example we had 4 plates of fish (2 per plate) to share between 19. The waiter did not offer any further food for them and they had to eat afterwards at home. For those of us who did eat the food was very good, however because of the problems we had we...

Have had several meals & takeaways from here & on Thursday 4 of us went for dinner for a birthday celebration. My daughter & myself ordered a mix of vegetarian food including a vegetarian kibbah. When the food came I put a fork of the kibbah in my mouth & realised it was lamb which I have not eaten for 40 years. The waiter came over & then the waiter who took our order came over & said very rudely that I did not order vegetarian. I said I did & my friends also agreed they had heard me. I understand mistakes happen but how they dealt with it was appalling. I could barely eat the rest of my meal.

They even added service charge onto the bill & did not offer anything to better the situation, I did not want to make a fuss as it was a birthday celebration. I later complained by message after & I just got an apology. I messaged again & was only then offered a 20% discount for a future meal!

When something like this happens how it is dealt with is what...