Dixy Chicken Pallion — Restaurant in Sunderland

BAD CUSTOMER SERVICE, I will avoid and advise others to avoid in the future. If you fancy chicken without chicken. Please order from this company. 3x Mexican box meals without the main consitute the mexican burger.

All 3 of us eat the same way chips, boned chicken then the burger in the bun, so we didnt realise there was no burger till it was too late.. well apart from my son who doesnt really like salad a lot!!

What a waste of money, to be fair we have always enjoyed food from here but the customer service stinks... I dont expect all of my money back as we did eat some of the food, but would like recognition that no burgers were in the meal instead of being literally been called a liar by the manager. Yes he said he would send meals out but that would just be a waste by the time it gets to us. Good customer service would have been in my view a 1/3 refund as we ate 2 whole meals.

I am very disappointed in the lack of burgers and customer service from them. An appology and a recogition by way of either a refund or credit towards our next meal for lack of food would go a long way to mend our relationship.

I always give credit where it is due.. I ALWAYS leave good reviews on my Google reviews and will ONLY give negative reviews if bad service has been received, but hey credit where it is due I will be filling in my review tomorrow. I would welcome if the manager would like to message me to...

Ordered from this place in Sunderland from Uber eats , made a mistake everyone can make and didn’t put door number on but they still managed to deliver it to number 26 in my street that I received a receipt for, when I realised my mistake I rang and the girl on the phone didn’t ask for Any details just said it’s on its way now after I emailed Uber. 50 minutes later the rudest of staff then proclaimed it was my own fault as I didn’t put a door number on but neither did number 26 but they still got my food and It’s not like they even tried to call me once never mind the many times the rude girl proclaimed, she then said it would be hear within half an hour yet had to make another phone call to say it was leaving shop now. Absolute disgrace that I ordered food fo my grandson at 5 past 6 and it turned up at 5 past 9 freezing cold , with no apologies and it was myself to blame. Avoid at all costs cos I will be in future, shocking...

Abit disappointed today with my order. Ordered a slizzers box meal. It came with a plain chicken burger, two chicken strips, it was ment to have slizzer burger, spicy chicken wings,corn on the corn and garlic was missing. When I rang up to check my order, I explained myself to one person then was passed to another person and had to explain myself again because the first person I spoke to went off to serve a customer, which I believe she should have spoken to me and felt with my issue. They said we could have a replacement food but they wanted other food back and we had to wait when it was there problem they got...