Domino's Pizza - Sunderland - Central — Restaurant in Sunderland

Order every week for our household. Always the same veggie pizza for me. Tonight it came with raw toppings that fell of the pizza. Rang and spoke to a very polite and professional gentleman who said he would send a replacement with the next driver.

Five minutes later a rude girl rang and aggressively asked 'can you tell me exactly what was wrong with your pizza'. So I did. She put me on hold for a while before coming back to tell me there couldn't be anything wrong with it. I suggested she came and had a look at the raw mushrooms, which she declined.

In the end I was so sick of her rude attitude I told her not to bother sending anything else and from now on we will order from another dominos in Sunderland.

Did she call just to antagonise me or is she just an unprofessional jobsworth with a terrible approach to customer service?

Poor show Dominos Central....

Terrible experience from this store. Placed an order online then watched the delivery tracker as the driver went halfway around Sunderland before getting to me - even though I live about 5 minutes from this store. Delivery driver wasnt from the UK - don't blame him for not knowing Sunderland, but shame on Dominos for not giving their staff the tools to do the job properly.

I complained about the fact that delivery took about 40 minutes and the food was stone cold. Was told that because I hadnt called the store there was nothing they could do about a refund.

Disgusting service from Dominos. Anyone recommend a good pizza shop in Sunderland cos I wont be ordering from these...

AVOID! Worst dominos pizza I’ve had by far. Ordered one pizza and it was covered in a weird orange grease. I called up and complained about it and spoke to the very rude manger who made me bring the pizza back to the shop and exchange it for another one. Once I got there she made me check the new pizza in front of her to make sure it was okay and all seemed well until I came home and bit into it to find the same orange grease dripping out. Worst pizza I’ve had in my life and it nearly made me throw up....