Subway — Restaurant in Sunderland

Went in during the week as I have always done as I am a regular and me and my co workers go for lunch and never had any problems in the past the staff has always been amazing friendly kind and passionate. And the food amazing. but the past few weeks I have been it's gone down hill in every aspect the bread is awful and dense use to be nice and fluffy the cookies are hard as rocks when they use to be lovely and soft. Then the atmosphere I just don't understand how it's gone from a happy chatty place to attitude from what am assuming is the manager in the black shirt as she didn't have any name on her badge. I have been stood there while she went to serve someone and they ended up walking out as she wasn't very helpful and unwilling to put customers needs first. The girl only asked if she could swap 1 salad at item for another and refused point blank. Think I might have to go over the road for my sandwiches from now. Come on subway some changes...

The only reason I go to Subway is the meatball subs. So the fact that every time I go to this Subway they're out (and I'm pretty sure they just don't bother to ever make meatballs in the first place so they're always "out") isn't great. But I'd be fine with it if they didn't also wait to tell me until after they've already started making the sandwich/I've got the bag in my hand for a mobile order to say they're out of meatballs. If I order a sandwich with meatballs and you never bothered to make any, just say that before you start making the sandwich and I'm now obligated to be "fine" with whatever sandwich you're already making instead. Dishonest and...

The sandwiches were falling apart and despite the added sauces they were quite dry and, in addition, cold despite being heated. The place wasn't the cleanest and there were flies flying everywhere, so much so that the clerk had to shoo them away to prevent them from landing on the prepared sandwiches. I've used this place in the past but it seems to have gone downhill a bit and I'll definitely choose another place in the future. In addition, I had problems with payment and the discount that I added to my payment card was not taken...