The Wild Swan Brasserie — Restaurant in Teignbridge

In response to the owner's reply below. Firstly, you've misquoted me by erroneously saying I'll never be re-visiting. It'll be conditional however. The prevailing contentious issue isn't a questionable human error in mixing up bills, rather, how the whole distasteful experience was handled and dealt with by you and staff. How? In a pathetic, unprofessional, insensitive, anti-customer, and unethical manner to put it mildly. I'm glad I noticed it before being out of pocket by a massive £36! Yes it's a big deal. My Review: Quite a mixed experience it was for me and friends at this place. Repeat custom is an ongoing disappointing experience no doubt. Large pizza proved to be inedible as the base was dough-y and partially cooked. Money wasted. Upon mentioning it to the staff, it drew no attention and instead, with a blasé dismissive look and muttering whisper, said she'll let the cook know. That's it.

Overpriced menu. Fiancé and I visited for hot drinks and cakes recently. All was well. That is, until bill time. A young boy fumbled at the till and charged me £56 approx. Still wondering in shock mode, I paid it. As I took the unitemized card receipt, I queried it. He looked very flustered by this time which gave the game away. More waste of time. Then he hurried into the back-room and after more time waste, lady Lucy - probably the proprietor - appeared. Tapped some buttons with a very grim look on her face. Total lack of basic courtesy.

Finally, she refunded me £36 on my card which the till receipt evidenced was the price of 3 tapas someone else had endured. As she handed me the receipts with an even more caustic and guilty look, it seems I was at fault. She said and I quote verbatim: "You should check the amount before payment.". Period. Hmm. I see. Must be The Mix's new marketing strategy. Scapegoat the customer. Appalling, to say the very least.

It left me wondering if I'd been overcharged on previous occasions too.

Summarising then, if you do visit this place, check your bills twice over; query where necessary; ask for an ITEMIZED bill; ask for a fresh replacement of inedible and unpalatable food or lukewarm beverages and if they're unwilling, demand a full refund as part of your basic mandatory customer's rights. As an alternative, try other cafés first.

Would I visit again? Maybe. And if I do, it'll be with a tight hold on my...

Having only moved to the area recently, I was looking forward to enjoying my first night out in Dawlish.

Despite the friendly fairy lights making the place look cozy and blankets in a box if you got cold with a promising menu of drinks and food...we were definitely underwhelmed before long.

Uncomfortable seating and overpriced cocktails might have been overlooked had we not decided to have food as well... (which should have been no surprise after sampling overpriced mulled offerings during the Christmas market- my mistake giving them another chance)

With no music playing, voices echoed giving no privacy and meant no atmosphere either...it was hardly surprising there weren't many people inside.

We ordered Nachos and a few tapas to share...well, how disappointing that was! Again, overpriced for the measly offerings that arrived.

A stiff, dark green, bitter paste (supposedly guacomole) would have been more at home in a newborn's nappy and courgette fritters that weren't fritters at all, but tasteless thin slivers of deep fried something resembling grey and bitter arcade game tickets...the only saving grace were the halloumi and garlic mayo....the hummus and crushed breadroll weren't anything to write home about but edible at least.

I complained but apparently it fell on deaf ears or an unfazed cook who didn't care, as no apologies were given, no explanations made or discounts offered...so while I suspect many businesses are struggling with fewer customers due to covid...this is one I won't be bothering to keep...

We were in Dawlish and really struggling to find somewhere open to eat Tuesday night in a pub jade been told the mix was OK. I have to say it was embarrassing. Our food was terrible I was embarrassed to receive it and my partner and I could not eat it. We had ordered chicken fajitas. The best thing about it was the soured cream, bought in obviously. The chicken I don't believe was real chicken. It was sort of cubed 0.5cm pieces slightly pink. Clearly frozen and microwaved some cubes were still cold, tasteless and a certain bounce to the teeth. The salad it came with was pitiful the cheese tastless and ready grated. Embarrassing. Partner had a beer which was flat and I had a cosmopolitan which was ridiculously sweet to taste. I couldn't speak to the girls in there, like I say it was embarrassingly bad. I do think they knew as they didn't ask if everything was OK, just asked if we'd finished as there was so much left on the plate. It's a week on and I'm still shocked at how bad it was. Wish I'd taken a photo to...