Chaotic and unfriendly. This used to be a friendly place with good service. The service now is possibly the worst I've ever come across. I went in to place a takeaway order. The waitress was telling someone who had just placed an order that it would take a very long time because they were so full (it was half full). I asked if they were taking orders for takeaway and after a lot of umming and ahhhing she decided grudgingly they would serve me, but it cash only. I picked up the takeaway menu but she took it off me and told me to order from the restaurant menu ("because the prices are different" - of course they're different, you're not getting table service). The whole experience was very unprofessional and slapdash. The worst part, however, was when teo young ladies walked in and asked very politely if they could use the rest room as the public toilets were locked. They were refused very brusquely with the excuse that the toilets were for "paying customers only". It was at that point that I told them I'd changed my mind about ordering and that they really should have let a desperate, polite young lady use the toilet. Just after I left I was very pleased to see one of the other diners leaving the restaurant to show them the way to a pub which was presumably kinder and more generous with restrooms.