Costa Coffee — Restaurant in Test Valley

❌️❌️ staff members videoing children and sending it to other staff members at Costa and god knows who else ❌️❌️ This is absolutely disgusting behaviour from staff, when confronted about it bad language was used and the girl answered "I can do what I want". This girl should not be allowed to work next to a children's play area, this is shocking that management allow and know about it. This has been reported to head office...

Arrived early for family fun time so thought we'd grab a drink. Almost £10 for a coffee and smoothie! Very quiet as quite early on a Saturday and with 3 staff members working. Eventually found the 1 table that wasn't dirty (crumbs and drink stains) then after cleaning off the dirty seats (again food crumbs everywhere) we finally got to sit down. Always try to support local but as no other option we had to endure this...

I'm normally satisfied here but today the blonde member of staff who made my drink - who for some reason was barefoot - didn't put the lid on my drink properly so when I went to drink it it poured out onto my laptop and clothes. I was willing to overlook the fact I was given an iced latte when I'd ordered an ice flat white despite them having different prices but this then took the...