PizzaExpress — Restaurant in Tonbridge and Malling

We are here on the 28th December and had the most amazing time. We were a table of 8! 5 adults and 3 children, the staff were so friendly and couldn't do enough to help us. We had 3 Neurodiverse children and 3 of the adults are too to some extent. The lad who served us was called Ed, he was a superstar to say the least!! He helped make sure that everyone was ok the whole time but not in an intrusive way. We had a Coeliac child and another child who is Milk Protein Allergy with Soya Intolerance as well, Ed did everything he could to reassure us that he/they would be very careful & OMW! were they, they made sure both boys were taken care of and also that their little brother wasn't left out either.

We normally go to Pizza Express because they do lovely pizzas and can cater for allergies but Tonbridge went even further and out of their way to accommodate us.

When it came to Ed, he was just what you want from a server/waiter! He was such a lovely, friendly and comical guy. He was very knowledgeable about all the pizzas and sides, he also knows his stuff when it comes to the drinks too, he recommended a couple of lovely bottles of wine and didn't push the expensive ones, he also knew his beers much to the pleasure of our eldest diner, who loved the recommendation so much he asked to take the empty bottle home to see if he could source it closer to his home. I as a non-alcohol drinker was trying to decide which of the "normal" "boring" drinks when Ed very kindly pointed out the non-alcoholic drinks and recommend a very lovely raspberry drink which was so refreshing and really made my enjoyment of the meal...

I often eat at Pizza express in my local Maidstone branch and never been disappointed. Same goes for Sevenoaks. However the Tonbridge restaurant is one I will definately avoid.

Last week we went in to have a pizza and was greeted by an unfriendly staff who was unsure if she could accommodate the two of us as we had not booked. This was about 3pm. The restaurant was 1/4 full. She showed us to a small table near the front where other diners were seated. I politely requested if we could be seated at a slightly larger table as we both wanted Romano pizza each and it would be a struggle eating there. She said this was the only table available, looking around it did not make sense. We had said we would finish within I hour. She was not interested.

We sat down but then decided to leave without eating. We were appalled with her attitude and have never experienced such an unacceptable level of poor service. She led us to believe that she was the manager. I strongly feel she can learn from other branches how to deliver a good dining experience.

The above experience has devalued Pizza Express in my eyes and my wife reminded me of a similar response a few months ago at the...

Thought we would book a table in here as my sister just recently moved to the area, and we was able to walk to this location.

From the outside it’s lovely, such a nice vibe as the high street is very clean, and has some really beautiful buildings and a river. Upon entry we was shown to our table right at the back of the restaurant, which was okay, however we seemed to be forgotten about once seated.

After some time we made our order and got our drinks. My daughters dough balls arrived first, and then 45/50 mins later our pizzas come. The waitress told my mum they had burnt her pizza so she’ll have to wait for another, no apology nothing. They then forgot about my sisters dough balls and the halloumi bites were soggy and not very nice.

Once we had pretty much eaten our pizzas they brought my mums pizza, she had opted for a margarita, however, for it being just cheese and tomato they seemed to lack in the cheese department. Not only that the waitress was extremely rude and aggressive, we asked to speak with the manager and he was clueless, he had to be told to apologise. I will never step foot in another pizza express again, they are overpriced for an...