Oppio Lounge — Restaurant in Trafford

Have regular Sunday morning coffee and today, having felt very warm, I asked a member of staff if she could open a window. Unfortunately she didn’t know so I had a go myself. I checked with the occupants at the table next to me if they minded which they said no. I checked in on them approx. 5 mins later (it wasn’t long because my coffee was still hot) and they said they were okay. Within a few minutes a person came along and closed the window saying that he had other customers to think about and they were cold. I explained that I was very hot and was trying to cool down. His manner was very abrupt and he spoke in a loud voice - possibly trying to assert his authority. He walked away and then came back to “shout some more at me” demanding was there a problem. My friend said there wasn’t and I said that is was still very warm. He was rude and loud and I was trying to explain to him that I was beginning to have palpitations and he still carried on with his rude behaviour. I tried to ask him to stop shouting at me as I was getting very warm, having palpitations and if I got too hot l may pass out - this fell on deaf ears. I took my coat and coffee and asked a chap at the till for a refund due to the very rude behaviour and still this so called general manage was still being abusive. What a shame. This general manager really needs to go on a course on how to deal with clientele. He completely blue up a situation out of nothing - he simply could have asked if I minded the window closing …...

came here on a whim while visiting the area as a group of three firstly, the decor, interior and atmosphere is stunning food presentation is also lovely. the food itself was okay.

we all ordered separately from scanning a qr code on the table.

we ordered different drinks, all with oat milk: two honeycomb iced lattes, one of those decaf and an iced caramel latte

two iced drinks turned up to the table, the waiter told us ‘two iced lattes’ i asked which one is which he just walked away - no confirmation if these were oat milk or what flavours

so we assumed it’s the two caffeinated drinks and tried to taste which one was caramel and which one was honeycomb

then our third drink showed up as an ‘iced latte’

i asked the waiter if this one was decaf as my partner cannot have caffeine he didn’t know and had to go ask the barista who said it was not decaf, so i re-told him what we ordered and it was remade for us but still no confirmation if it was oat milk or not. we were left a bit confused and a bit wary to drink our drinks as none of us are good at handling whole milk. for almost £5 a drink i’d like to know my...

I had been to Oppio Lounge a few times and had always been happy with the quality of food and service. However, on my last visit myself (vegetarian) and my two friends (vegan) ordered 6 tapas to share between us. I was enjoying the food until I took a bite into the quesadillas - unfortunately they had served us beef instead of beans. I had ordered on the app so there was no chance of mishearing etc - it was just an oversight and bad service. Not sure what the chef was thinking giving us beef quesadillas when the 5 other tapas we had ordered were vegan???

I haven't eaten meat in 14 years and the taste of it honestly turned my stomach. We did get an apology from who I assume was the manager and a promise of refunding the cost of the incorrect tapas back onto my method of payment but unfortunately this wasn't done and I still haven't received a refund.

I will not be returning to this restaurant after this experience which is a shame as I have enjoyed the previous times I have been. It has just left a bad taste in my mouth...