Caffè Nero — Restaurant in Tunbridge Wells

I've got into a bit of a habit with their oat milk hot chocolate. It's nicer than the normal milk, it's creamier :) I just discovered the upstairs and will be bringing my book next time to sit and relax.

UPDATE: I love it upstairs as it is peaceful and the staff are not pushy in any way to move you on. This is my number one coffee shop in town to go and work in.

UPDATE 2: This is still my number one place. The staff are lovely and now many of them know my drink and so there is no need to ask, it's my my 'usual' :) The one thing I have noticed that I would change though is the place needs a good clean. The tables are fine but when you look in the corners it needs a deep clean. The staff from what I see day to day are simply too busy. A good clean would be my cherry on top...

Had to wait for a friend so decided to come here for coffee as Costa was packed. None of the tables were cleared or cleaned, the place is understaffed (I won’t blame them for anything as clearly they have enough to deal with). Had to wait 15 minutes just for a cappuccino due to not enough staff dealing with orders, and people were actually served before me that were after in the queue. Prices and quality are questionable. Cappuccino tasted of milk and barely any coffee, I shudder to think what the latte is like. Are their grounds cut with flour or something? Weak. A slice of cake costs you 4 quid and you get a SLITHER. I’ve put my finger next to the slice in the picture to show you how stingey they are. Won’t come again, this is UK capitalistic swindling...

I love cafe nero. Most of the staff here are friendly, polite and lovely, but the upper management need to sort this shop out. They always seem to be understaffed and mainly supported by new people on the team, who bless them are trying their best, but they're very slow and make mistakes. Last time I did a click and collect I had to wait in the shop for 30mins for it to be ready. Coffee today, they missed half the shot in the glass but used it for my coffee, so now my coffee tastes very watery.

As much as I love nero, I won't return to this particular branch if I...