Sushi & Salad Saffron Walden — Restaurant in Uttlesford

The serving staff were broken. The food was average. The manager was awful, acerbic, arrogant, incompetent, rude and unaccountable. Our food was served as a scattering over the course of 90 mins with us finally leaving without receiving all of our order even though they tried to charge us for it. We ordered three chicken gyoza. Two came at the start. The third was delivered at 9:20 roughly an hour later. We watched many gyoza being delivered to tables around us in that time. When the manager was challenged he was rude blaming us for sitting down to dinner at 8pm suggesting it was too late to sit for dinner. We had phoned and booked with them, they accepted the booking and even suggested 8pm to be a good time. We actually turned up 10 minutes early. Half of our table ate their meal having been served in a timely manner, the rest of us were served half an hour after them. To sum up the tense and unpleasant experience, I’d say the total chaos mixed with the irrational and irascible manager means we will never return to this restaurant. I advise everyone to avoid this place.

Thankyou for your reply. I see a good deal of lies we’re told to you by the manager. I also see the strategy you used to reply to this review. I don’t blame you for defending your restaurant and business. Perhaps looking at a new manager might be a better response.

More lies upon lies lol. Epic fail on customer service here. There will be no footage as it didn’t happen. Not sure you’re the owners responding on here. Seems more like the manager from the restaurant to be honest. Unless there’s a company policy to gas light customers who think waiting 90 minutes for a dish to arrive that never arrived isn’t good enough and still put it on the bill. Openly lying with such outrageous lack of boundaries publicly here is a little weird. Like I said, I get why you’d defend yourselves. I’m never coming back, so you can burn me as a customer openly on google reviews. Why don’t you stop lying and sort out the legitimate issues. Sounds like Ely branch has got their ship sailing smoothly. Constant amazing reviews there. Saffron Walden have received a few complaints that resonate with our experience. Take it on the chin guys; do...

Updated review Dear sushi and salad.here is my update.. i was a loyal customer to this resteraunt. Your records wont show all bookings as i was a walk in guest mostly post market...you dont ask for names as a walk in/ you never have! I stand by what i said and my review is honest...perhaps take the feedback and build on it rather than trying to look for a easy way out using a system that doesn't account for local walk ins... You can't just silence honest reviews because it doesnt suit yr marketing narrative! If the food and service were good on this visit i wouldn't have felt the need to write the review ...i'm not the only disatisfied customer leaving honest reviews/ we can't all be wrong...

First review: unfortunately as a loyal customer who used to come here every week i came back tonight and was thoroughly disapointed with the experience. I wassn't given the seat we booked over the telephone to accomodate special needs requirements...the manager "H-" only cared about making the resteraunt look busy ( only 2 people inside so could have honoured the booking) a long hair was found in the sushi and the ambience was flat. Junior staff looked asthough they daren't disobey the manager and i only remember the staff from before happy and energetic.The sushi itself was covered with so much sauce it was suspicious, almost asthough the food wassn't handmade in house like it used to be....you couldn't taste the freshness just cheap sauce. Even the table was too small for the order and yet we were squished in and had to ask for empty glasses/ tea pots and plates to be moved to fit the new course. (We decided to take our meal away to eat it at home given tbe lack of space for us to eat it.) The manager was rude/ not just to us but the staff and generally the place has massively gone down in overall quality..what a shame! New owners perhaps or now a franchise? At the price point you are you need to seriously put your customer first...you are no longer the talk...

Service is poor & chaotic. Not professional service given by the waiter. Front of house staff need to be given training on customer service & being professional. Our mains where terrible & no apologies by the waiter or chef!!! Will not be returning & there are far better professional Japanese Restaurants in Cambridge.

Your response Becky is very arrogant & this clearly shows the lack of training you provide to your staff as they have no clue on service & waiting & providing good service to customers. We did not eat half of our main dish as both of our mains was unedable. We paid for what we ate & drank & refused to pay for both of our the main salmon dishes. We have eaten the salmon dish many of times previously before & this time round it was not cooked to the standard as we have had it before & the veg was not aldente it was raw. We had to ask not to pay for both the salmon dish’s. Also no drink glasses were provided & we had to ask for a glass for my husband to drink his Coke. Your waiter didn’t have a clue how to provide good customer service or provide drinking glasses. My partner had to ask for a receipt & the receipt he was provided wasn’t readable & he had to ask for a readable copy & that also caused issues and delays to get a readable receipt. My birthday meal was ruined by the incompetency of your staff & to be honest on the response you have provided, I now understand why your front of house staff are so incompetent in providing the basic level of customer service as waiting staff due to your arrogant response, as clearly you all need to learn & how to treat & provide good customer service. I don’t think my 1 star is harsh as we didn’t get good customer service & we will not be returning to Sushi & Salad in...