Five Guys Burgers and Fries Castleford, Xscape Yorkshire — Restaurant in Wakefield

I have frequented five guys at Castleford (xscape) on many occasions, the customer service, cleanliness and atmosphere has always been nothing less than impeccable. However, tonight (Sunday 18th of June 2023) the service has been taken to another level of sheer greatness. Upon entering I walked to the counter and was greeted happily by a young man, not only did he take my rather difficult order but he furthered it by asking how my day had been and other general chit chat with a very positive attitude. He was super helpful and caring about my experience. The food was of the best quality, from the burgers that had quite clearly been prepared and cooked with a great amount of care, to the beautiful skin on fries it was more than pleasant. When my order was ready the young man mentioned above also brought my food to the side of the counter nearest where me and my partner were sitting so that we didn't have to move a muscle, this further shows the time and effort the team put in. I then made the proposal of a tip to the positive young man to which he tried to decline, which was another display of his good nature. I insisted and left him with a tip, that in turn left him smiling the whole time we were in. To summarise five guys xscape always has the best service and never disappoints. I will also be calling customer services to further sing this man's praises. I cannot recommend five...

Five Guys has consistently been a top choice for fast food for me, and this one is no exception. The food at Five Guys is not just good; it's exceptional. The taste is unparalleled, with every bite bursting with freshness and flavor. While the prices may seem steep to some, I assure you, the quality of the food more than justifies the cost.

Portion sizes at Five Guys are another highlight. A regular order of fries is more than generous, easily satisfying the hunger of two or even three people. And don't even get me started on the burgers – they're sizable enough to leave you fully satisfied after just one.

But Five Guys isn't just about burgers and fries. Their menu offers a variety of options, each delivering on taste and quality. The grilled cheese, for example, may seem like a simple dish, but the freshness and flavor elevate it to a whole new level. And let's not forget about the hot dogs, which come close to rivaling the burgers in taste and satisfaction. They even sell Beer, too.

The staff at Five Guys deserve special mention as well. In all my visits, I've never encountered a member of the team who wasn't friendly, helpful, and genuinely pleasant to interact with. Their warm greetings and polite demeanor make every visit feel like catching up with...

Ordered 1 simple burger and they managed to give cheese to someone who is allergic to it!!!!

Just one burger and they managed to put cheese on it when only I ordered a plain hamburger like I understand missing things from a big order but how simple do you have to be to add things to it when it wasn't even on the order to someone who is allergic to cheese. Like 5 burgers, or 10 with different fries and shakes I can see where some confusion may arise but from a order of 1 Burger they managed to get it so completely wrong I could have had a serious allergic reaction.

As it was a deilveroo order, I Called the restaurant women on phone gave a half arsed apologie and said if I travel upto to them I can get it remade but I can have a portion of fries with it. Like not being funny but if you can't manage to get one burger correct how on earth do you think I'm now going after paying £2 deilvery fee mind I add, going to travel all the way to you to get it done again for the sake of free fries.

Absolute madness how you get away with things like this. Every order should be checked and checked again it's not like you're flying a plane. You are making a...