The Winter Seam — Restaurant in Wakefield

Avoid! Food was undercooked! I ordered chicken strips and when they came out two of them were noticeably lighter in colour then the rest so I ripped them apart and they were undercooked and freezing in the middle, I sent them back and got some more brought out. I then decided to check my son’s chicken nuggets just to be on the safe side and I was shocked to see the batter on the nuggets was soggy and the inside of them were also stone cold and looked undercooked, A young employee approached his manager and asked him if he could deal with my complaint to which he replied “erm yeah in a minute” he then continued to clear plates at the side for 10 minutes and then went behind the bar to wash his hands and left me stood there for 10 minutes without even acknowledging me, when he finally came over I showed him the nuggets and asked why there was food being sent out of the kitchen undercooked? I explained my son had already eaten two nuggets and could now end up getting sick from them, his reply was “well the food comes pre cooked anyway” I got a refund for my food but it is besides the point. The kitchen staff clearly aren’t trained in food safety and how to cook food properly, they could end up making people seriously ill from their carelessness. Disgusted won’t be returning and I urge people to avoid this place or thoroughly check your food...

We visited the pub as part of a group in the evening and upon entering felt incredibly unwelcome. As someone who works in hospitality myself I can understand the frustration when a large group walks in on a relatively quiet night. However, one team member behind the bar very loudly voiced their frustrations to their colleagues who were clocked out drinking at the bar. This felt unprofessional and made it so I could immediately tell we weren’t wanted. Some of the group ordered food which appeared quickly in the typical “spoons” fashion.

Admittedly one or two of the group weren’t on their best behaviour and, without evidence the staff falsely accused one of the group of “throwing himself down the stairs” when nothing of the sort actually occurred. At this point they decided to cut off the table. Instead of seeking out a lead guest in the group they stood in front of the table and shouted it as if telling off children. This was demeaning and rude and the team member didn’t handle that situation correctly. The accused guest at the table proceeded out the manager to resolve this, who admitted that they had a problem with the “whole table”. To group all guests together when there’s such a large group felt like a move to just get us to leave.

Clearly some conflict resolution staff training required at this pub. Will not be...

I came in with my partner, Spoons what can go wrong here it’s the same all over the country, or at least that’s what I thought. Upon entering the spoons we struggled for 10-15 minutes to even find a table clean enough to sit at, even though the restaurant wasn’t close to capacity. This put me off at first and I thought imagine how dirty the parts we can’t see must be if they are willing to leave the front of the restaurant in this state (food smashed into carpets sauces and salt all over tables with mashed up bits of food🤮) After a while I asked a staff member to wipe down a table for us as we have been waiting a long time and it’s off putting for us to eat around, he sighed rolled his eyes and said fine which table is it. I showed the employee (named Sam) to the table and as he was wiping it he told me that it wasn’t even a mess. I don’t know if the guy was having a bad day don’t know if he is just like that (which if it is he needs a different type of job) in the end we got a drink and we left without food. Probably to get slagged off by Sam about the fact we said it put us off our food and then never ordered, as though it wasn’t his behaviour and lack of cleaning that pushed us out of the door in the...