Very disappointed visit/experience and was labled as a thief by the manager..... Group of 4 elderly ladies 66-86yr olds. Checked with bar staff the exact content of the meals ordered because of dietary requirements. I was reassured twice what was included in the meals that I wanted to order. I paid in FULL for the ordered meals x 4 covers. When served 1 of the meals x3 items was missing. I was told they were not included in the meal as previously reassured by Graham that these items were included... I was requested to pay for them. The waiter returned some time later and left x2 servings of the missing items obviously the rest of the meal had gone cold by now. I was ordered to go to the bar, whilst I was eating my tepid food, to pay the outstanding balance. It was agreed by the waiter it was OK to pay once I had finished my meal. Like a dutiful customer I went to pay the balance. I was told by two bar staff, one being graham that it was OK and that the balance had been waivered!!!. I went back to the table, to be challenged again by the server to pay the balance. One of our party members used the disabled facilities. She came out upset.... their was urine all on the floor and no toilet paper. Her trouser bottoms where soaked. Once AGAIN I returned to the bar to pay the balance. I asked to see the manager. 8 minutes later, guess who the rude server (the Manager) I found him aggressive and rude. I questioned the customer service I had received, the wrong information of the menu content, and consequently the price of my food ordered. The state of his customer disabled toilets was brought to his attention and my sisters disgusting toilet experience. Not once did I receive an apology........ I offered £2 of the £4 outstanding balance. And suggested the remainder wouldn't be paid and could be seen as a gesture of good will due to the poor service and total bad experience on this visit. At this point the manager called me a thief, took my picture on his body camera. Told me I was barred from the pub and I would be placed on 'pub watch'...... do I have anything to say positive about my visit to 6 Chimneys. YES THE DEPARTURE FROM THE BUILDING. I will be writing to JD Witherspoons head office regarding this experience and been categorised as a criminal and called a thief.....and had my photograph taken without my consent for 'pub watch'.....