Burger King — Restaurant in Wales

I called in here a few days ago to pick up a meal before making my way to the cinema and to say it was disappointing would be an understatement.

Firstly, all the order kiosks weren't working. This isn't a huge deal for me because I don't actually like them anyway, but it doesn't look very professional and gives a poor first impression.

That very quickly brings us on to the bigger issue with secondly, when I went to the counter to order, I was then told that they don't have any 'patties', by which they mean, burgers.

To put this in to perspective, this establishment is called: BURGER KING.

• Approximate start of frustrated rant *

They only have two words in the name of their organisation and one of those is the word 'burger'. The only thing they definitely need to be sure they've got at all times is burgers. Customers will often accept a lot of alternatives to a lot of products, but it's as essential for Burger King to have burgers as Pizza Hut to have pizza or KFC to have chicken. These products are synonymous with each respective business and typically the only reason why a paying customer might visit. It could easily be described as their core product, given that their entire business model is built around it. In summary, under no circumstances should any establishment within the service industry run out of the product they provide as a service or else in this instance, they'd no longer be providing the service that perpetuates their business and may soon find themselves no longer trading.

• Approximate end of frustrated rant *

Anyway, my daughter had a Chicken Royal and said it was ok.

That said, it was £9.49 and she wasn't paying, so in context, I had nothing to eat from Burger King and paid nearly a tenner to watch someone else eat a chicken sandwich. Good value for money? No, not really.

As I sat there in the food court, I could hear all the other 'would be' patrons storming past us from the counter, empty handed, red faced and muttering angrily, no doubt in the same disbelief as me that Burger King didn't have any burgers.

In summary, a poor...

Ordered a cheesey bacon chicken meal, to then revive a bacon XL. So when I returned to exchange it the girl I spoke to had an attitude, she said she’d sort it, to then receive a piece of chicken in a bun and nothing else, baring in mind the burger I ordered was meant to contain, crispy chicken, American cheese, streaky bacon, lettuce and onions. So again went to exchange for what I actually ordered. To then receive a burger half the size of what I actually ordered with 1 slice of ‘streaky’ bacon, 1 slice of cheese, a pathetic amount of mayonnaise. Being so hungry I ate the burger in absolute disgrace and not being arsed to return yet the 3rd...

What an aweful place full of aweful ignorant people. Ordered our dinner as we are working in healthcare and working through new years eve. Partial order arrived. Been on phone for over an hour until this Kaithleen answered the phone. The most ignorant person I have ever talked to in any customer services. Her best solution was to wait for a refund for 7 days then order again. She would be well happy with us ordering and paying again for the same order and hope that this time they will manage to put 3 menus together. Incompetency at its best. Avoid and eat anything else. Look at the rest of the reviews. I wish I had looked before...