Caffè Nero — Restaurant in Wales

Caring and helpful staff and patrons.

Best drinks: oat milk chai tea, oat milk cappuccino Best food: plant-based sausage rolls

We visited this place several times over multiple days while thru-hiking Snowdonia and northern Wales. There are a lot of outlets for charging and the cozy atmosphere of the cafe makes for a perfect respite during inevitably rainy Welsh days.

On one of our days here, an elderly woman fell and became slightly injured. The staff helped her and was generally quite kind and accommodating. The real hero here though, deserves to be lauded publicly, though I do not know her name and doubt she will see this. One of the patrons, a young woman, helped the elderly woman, talked with her until she felt herself recovered enough to part, and sat with her for a significant amount of time. I realize this has nothing to do with the cafe, but felt her efforts and kindness needed to be...

I visited on a Sunday morning, whilst waiting for the shops to open. Service was slow despite being the only person at the counter. The table that I sat at was wet from the bottom of the tray. I wiped it with a serviette; it was filthy. As usual, it is a comfortable place to be. Great light from the huge windows and great for watching the world go by! I had to use the unisex toilet. There was no handle on the outward opening door, so I had to hook my finger into the keyhole to open it (not good for the nail varnish!). Sadly it too was filthy. I even took photos of the floor and the bin as I was so disgusted. Surely the cleaning should be done at the end of each day so that you start with a, literally,...

It's an okay place to get a quick bite and a hot drink. However, the place needs some TLC. The floor near the entrance has lost its varnish and looks very worn out. Then there is the issue of the toilets, they need proper cleaning. All the necessary stuff is there but lacks proper care. I know covid restrictions have been relaxed but it's worrying that stuff have no covid procedures in place and were not...