Costa Coffee — Restaurant in Wales

Very busy outlet with long queues to get served. We have visited several times with my wife who is disabled. It is very difficult to find a table. One very annoying issue is that whilst my wife who is on crutches so cannot stand for long, there are customers who having finished there coffees are sat reading books or working on their laptops, and were still there after we had left some 45 minutes later. This practice should be stopped as it is stopping other customers from being able to sit down. After all Costa's is supposed to be a coffee shop not a library or IT centre. We have now decided not to be return and will find somewhere else to have a morning coffee and to eat. I have given a 5 star rating to the questions asked as it would not be fair to mark these areas down as they do not co ver the complaint I...

Awful service, really rude members of staff who stood doing nothing (Tonia) and the spoke about us to her collegues. Told we couldn't have a table if 4 (as there were 2 if us- hoping to use the space for laptops, files etc)....despite one table being laid and used for raffle prizes. After telling us to move tables said member of staff then went and sat with someone and chatted while the staff at the counted had to call upon her twice to come and help serve!! Service from one woman in particular was extremely rude, then a 2nd member of staff came over after an hour and rudely told us 'you can have the table now, its busy in the morning'. Staff here are clearly very unhappy and need some training in manners and customer service.

£4 for the smaller ice coffee ever. Bad service, poor produce. We...

I take a disabled person there for coffee and teacake before going shopping in Sainsbury's on other side of the car park. Staff appear to be poorly trained, slow to serve, totally disorganised and had to ask, yet again, if there were any teacakes and was begrudgingly, I felt, told only if we had Flora. People skills are lacking. Coffee, latte with double shots, was weak and only warm, teacakes were chewy and tasted stale, one was toasted and left on the side to cool before second one was toasted. Decided not to bother again, will use...