Costa Coffee — Restaurant in Wales

On a Saturday, the time on the door says closing at 21h00. I walk in at 20h05 having had a long drive from France then across the UK. I'm staying at the Premier Inn next door.

Young man says takeaway only. No problem, happy to do that. Stroppy young lady shouts "we're closed". Excuse me? "We're closed". But your colleague said takeaway, it is currently 20h05, your door says 21h00. "That is drive through only". Fine, I will walk through the drive through. "That is cars only". Really? Sick of a teenager copping an attitude (I can get that at home), I left. Tempted to drive back through in my car and see what is the objection now. But alternative outlets from other companies are available.

Teenagers would do well to learn that their attitude directly affects custom. Frankly, I would not hire the young lady for my business as that is not the face I present to my customers. Just a modicum of politeness would not have hurt. Excuse me sir, we're closed but essentially telling me to clear off doesn't cut it. Shame because Costa's product is pretty good - HR needs to look at procedures. Also, decide what are your opening hours and communicate that to staff.

Perhaps related to teenage angst, the Costa website has a broken link to their customer contact form. Kind of sums them up, doesn't it. They know they can get...

I give this amount of stars due to the Forest cafe in Tongwynlais a disappointment. Overpriced for what you get. Which is poor to boot!! If we look at a tomato you will get one 5th of a slice. 9 piece's of crisps poor looking lettuce, sorry that would be 7 very small to say the least. The tables had not been cleaned under the tables had not been cleaned. The best part was looking at Xmas paintings on the windows..........and it's July???

The entire place needs a complete refurb, clean and look at how the presentation is being shown. Expand the kitchen layout.

This is not to be negative but to constructive in what has been shown. If you want people to come then show a little more enthusiasm when speaking to customers. Having younger staff created lower pay which gives less enthusiasm from staff.

Poor to say the least. Quite simply tidy up inside before you open. Clean the windows clean the floors. I have been to enough cabins which sell food and drinks to know what it should look like. Rustic but tidy. Presentation of food not one tomato equals 5 separate plates. Please wake up and put some effort into your establishment. I would like...

Don’t get me wrong the atmosphere of the people there is nice and like a typical cute coffee shop. However this one worker who believes she’s boss (wether she is or not she shouldn’t act THAT superior to the others) this particular woman kept slamming and banging all the cups, coffee stuff and lids everywhere making me quite uncomfortable. Furthermore let’s discuss my drink. Or therefore lack of. I had ordered the new (at the time) ‘blueberry burst bubble tea’ and let me tell you , that was the most underwhelming drink I have ever had in my life and forgot to mention the worker didn’t even ask if I wanted a small or a medium and just charged me for a medium coming at £4.20. The drink lacked any flavour whatsoever, could’ve popped to Aldi and bought black currant squash which would’ve tasted way nicer. It was advertised as a type of iced boba instead it was a luke warm cheap fruit tea (probably from Aldi). No Ice, no flavour and no straw for me to drink the bubbles, what did they expect me to do? Very disappointed in this Costa. Can’t say I’d be returning again. Also alongside this, no effort to clean the tables as you can see in...