Costa Coffee — Restaurant in Wales

A good sized, brand new and well-stocked Costa. So far so good. The window sills and tables were littered with uncleared trays, crockery and cutlery, which didn't seem to bother the staff who weren't exactly rushed off their feet. Crazy Welsh Covid rules made placing an order quite an ordeal due to both parties having to wear masks and speak through thick perspex against a noisy background of chat and muzak. While we managed to sit socially distanced from the occupants of the next table, our table was supposedly 'out of use' but the only spare space available. I appreciate, however, that Costa are obliged to work with these draconian Welsh Government rules. The food was good although my hot chocolate came without the cream that I'd asked for. Going back to ask for it just didn't seem worth the hassle (see above) especially as it took a surprisingly long time to prepare in the first place. I'll give the place another try after Mr Drakeford wakes up and smells the coffee...

Cannot comment on food/drink as i was not permitted to order. Entirely ridiculous that in this day and age dogs are not allowed in coffee shops, even when I explained to the barista that I had nowhere to tie him up hence I had to come in with my dog I was refused service after standing in line for ~10 minutes.

He is a teacup Yorkshire Terrier who was in my arm, on a leash. Multiple customers commented on how ludicrous it was that I was refused service and told I needed to leave, when I was simply planning on having a coffee after taking him out for a walk.

Very disappointed with this and will not be returning, especially when I have never experienced a coffee shop that doesn’t allow well-behaved four legged pals to be held or just exist whilst ordering.

Very outdated policy and I believe if you are going to not allow dogs in, at least have a safe place to tie them up for the time it will take to...

Love coming here on occasions as staff are always very polite and helpful. Reasons for my rating is because I travel a lot, and take my toy poodle with me most places. We eat in pubs, coffee shops etc and never get refused to let him in. Even as I walked away, 2 ladies told me that they are disappointed as they said they have tried with theirs in the past and don't get refused anywhere else. Come on Costa, when are we going to catch up with the times and allow the well behaved four legged friends in? There are seats outside granted, but it way too cold this time of year. Please...