DO NOT ORDER FROM THEM UNLESS YOU WANT TO BE SCAMMED. I AM NOT PLEASED. Waited over an hour for the delivery of my pizza that was confirmed via the website to have been delivered. Surprise! It was never delivered. When I called the restaurant, I was told that the driver was unable to call me (which is reasonable, as I have an international phone number, but also IRRELEVANT, because I was WAITING AT THE DOOR OF MY UNIVERSITY ACCOMMODATION FOR THE PIZZA) and then told that if I just waited outside, the driver would be right back for my pizza. I waited an additional thirty minutes OUTSIDE IN THE COLD in front of my accommodation, and then called the restaurant again, only to be told that because my phone number was "wrong" they cancelled my order and refunded it to my account and the refund should be in in 3-5 business days. So, now, about five minutes after that, the restaurant is CLOSED, I have NO PIZZA, about TWENTY-FIVE POUNDS was taken out of my account that I won't get back for THREE TO FIVE days, I waited outside for about a half hour, and on top of that, I paid about £2 in international calling fees to not have a pizza and to be missing £25. With the pizza tracker still showing my pizza as delivered and not even an email confirmation saying that my money will be refunded or that my order...
Read moreUsually, this dominoes is just standard and alright. But tonight, they ran out of vegan pepparoni, which is fine but the order shouldn’t have been available for me to order in the first place.
Without asking me first, they substituted the entire pizza for a veggie supreme. They asked me if this was okay when they called me, which I had to decline as I have a medical issue that prevents me from eating peppers, corn and other toppings on the pizza - it’s not an allergy, but it causes vomiting.
When we resolved the situation, all was okay, besides when I got home I realised the pizza had almost no sauce on it and still had pieces of tomato and corn which I had to pick out. It’s incredibly disappointing and I would’ve asked for an immediate refund if I wasn’t...
Read morereally don’t like leaving bad reviews:( but delivery drivers can never find our house even with directions, it’s literally just off a main road. order we just had said it was delivered and the driver called 5mins later to ask for directions, we could literally see him parked on the main road, then he walked from the road, round the bend and down the road to our house, in -3 temp. the food that’s usually great! was just just warm not hot, driver dropped my fiancés drink which then exploded. i appreciate that he went and got another one, but he literally walked into our house and had the door open behind him. I have indoor cats and don’t expect people to walk into the house like that, honestly it made me feel very unsafe and i don’t think i’ll be...
Read more