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Update your response speaks volumes, how unprofessional! You are supposed to be running a business! I can see why your restuarant is always dead since your customer service skills clearly leave a lot to the imagination! I called at 17:32 go and have a look at your cameras and see who answered the phone! They took my full order I have the call in my call list since you are suggesting i am lying... like i would waste my evening! It wasn't the American girl who answered the phone so obviously one of your other staff members! Good luck running a business like this i imagine you will be shut down again soon enough!
Called and placed an order for collection and told to pop by in 20 mins. Headed over to be told there was no record of our order, told them it was definitely placed. All we got was an "unfortunately there's nothing on the computer" had to prompt the girl on the phone to check with the kitchen and other staff still to no avail. Told could place again and wait another 20 mins... no apology no offer to make it up quicker or offer a goodwill discount. Had my 7 month old in the car and had already been in the car long enough so not willing to wait. Poor service tonight, looks like we will be going...
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We came here for a meal with friend's unexpectedly last Saturday.
We really enjoyed the food. The crispy chilli beef was perfect!
The only negatives were that there wasn’t any red wine available in single glasses (our friend was driving so only wanted a small glass). Also no alcohol free beer options so I had two water.
Also we weren’t entirely sure what the salt and chill ribs were. Never seen anything like them in any Chinese we’ve eaten from nor ordered at. Especially as the ribs in the starter were actually normal. The salt and chilli ones seemed like chopped up belly pork which was deep fried. We ate one bit and took the rest home but nobody else liked them either sadly.
Couldn’t rate the atmosphere higher as there wasn’t really one. It’s a very big place and we were one of only two occupied tables. I can’t remember hearing any music in the background either.
Ribs and atmosphere aside the staff were very attentive, helpful and polite and the rest of the food was lovely. We would definitely go back again if in the area and if closer we would order take a take away as the food is much better than our local Chinese!
Attached photo of salt and chilli ribs...
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Just had a take away from here. Absolutely terrible.
Couldn't eat the ribs, lemon chicken or the crispy beef as it was an unnatural colour. Like completely neon, skin staining, uv reacting neon orange/red!!!!
Special fried rice, well I'd love to know what's special about it. Handful of prawns thrown into egg fried rice.
Don't waste your money. Tesco do a better 7.50 Chinese meal for 2!
*reply to your comment - I dont like supermarket food but it would be far superior to the rubbish I just picked up.
Litrally waste of hard earned money, that's were I'm coming from with that comment.
Im not from carmarthen, and first time iv had food here. I'm well travelled and a chef! So i know what I'm talking about in regards to food and its quality.
If you cant take constructive criticism then maybe you should reconsider your profession in the...
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