Got Beef — Restaurant in Wales

Avoid if you have allergies to seeds!

Meal started off well, the service was quick, staff were friendly and they were quick to check with the kitchen regarding nut and seed allergies.

We ordered the love it or hate it and soprano burgers and also the chorizo fries.

I was shown a book with the allergens for everything on the menu which is when I noticed all the burgers had sesame seeds ticked. This seemed weird as the photos I had seen on line did not show sesame seeds on any of the buns. I was then told they would swap the bun for a wrap and the pesto on the chorizo chips had pine nuts in which I am not allergic to so I said it was no problem.

Soon after the member of staff came back to tell me they could not serve me a burger at all as the tick meant for the whole burger and that the only thing they could serve me was Southern fried chicken in a wrap but they would try and make it as similar to the love it or hate it burger as possible. They said they would have to leave out the marmite butter, I don't know why this would contain nuts or seeds. I agreed as there was still bacon and crispy fried onions in the burger.

When they brought the food to the table I was definitely a bit shocked by what was presented. A plain wrap, Southern fried chicken, some melted cheese and uncooked onions. We then realised that there was no pesto on the chips, I enquired and was told the pesto had cashews in (which I am not allergic to) so they had removed it. If we had known the pesto had been removed in advance we would not of ordered these chips and just got normal chips as the chorizo chips were £6.95!

I have never been so disappointed in a meal in a restaurant.

I don't believe the burgers contained sesame seeds, on inspection of the soprano burger we could not see any sign of seeds. The soprano burger was average but not anything special.

When I mentioned that there was no bacon in the wrap they removed 20% off the bill but even then I still feel ripped off paying £4.84 for this wrap.

I understand they have to be careful with allergies but I think they could of made a better solution or just communicated better that I should...

This restaurant has tried to make reparations for the circumstances of this review but it does not change the review or circumstances

£57 for four burgers, three drinks and three sides is a lot of money. There are a lot of ‘prestige’ chains and independents but this one is not up to standard.

Food was ordered via Uber Eats from this restaurant. One of the orders was described in detail on the app for a family member with a food allergy. Following confirmation and payment, I called Got Beef and verbally confirmed the order again over the phone, explaining in detail the need for the adjusted order and confirming it had been understood.

The food arrived inside the promised time but was unimpressive. Fries were cold and compressed together. Burgers were small and meat of poor quality. Most of it was cold. Biggest issue was that the adjusted burger had not been adjusted and had items in it that would have made the person potentially eating it to be ill.

Restaurant was called and after some time, the manager did come to the phone. Apologies were offered but no refund and we had to drive to the restaurant to get the correct order, as a lengthy explanation/excuse was given about how have no control over Uber Eats or Deliveroo. The delivery driver is not responsible for poor food and service and if your systems are poor, then fix them.

On arrival, they offered a free burger and side but had not listened again, as they started to wrap up a bap with just onions in it.

They have given a £10 voucher and the manager was polite. However, this has been a poor quality experience and I have now had to get food from elsewhere on a Friday night.

In summary, this is poor quality food at premium prices and the place is poorly run by students not taking it seriously.

Will not use again and would recommend against using to others. It was that bad, that I won’t be using the voucher - I won’t even eat...

I last came here 2 years ago and had a lovely burger, dirty fries and a can of Pistonhead lager. I recently went back and it wasn’t the same. Something felt...not as good. Gone were the beers, it was cash only and the place lacked atmosphere. The food, however, was still good. Unfortunately, there were several things that brought the score down .

Spotify. They were playing the FREE version which included adverts during playlists that killed the vibe and made the place feel cheap. Can’t they afford £9.99 a month for the Ad-Free version? An advert for KFC played while waiting for my food!

Table candles. There were tea lights on all the tables and not one was lit. That would have provided a bit on ambience to the place.

No alcohol. I had to leave and walk down the road to get a beer. I did get 10% off at the shop though, so points to them, but not GotBeef I’m afraid.

No Card. I had to leave again. The cash point close by charges for cash so I had to go a few minutes the opposite direction to Co-op for a free cash withdrawal.

No burgers. I had to have two small patties instead. This was a major let down considering they’ve won wards (last award Walesonline 2017) for their food.

There were more Deliveroo staff there than customers. The website is also missing content and hasn’t been updated since 2015.

If I’d left a review last time I visited it would have been 5 stars. I’ve given 2 stars. One for the food and one for the staff.

1 - The absence of beer and card payment was an inconvenience, having to leave the restaurant twice. 2 - The use of free Spotify and no lit tea lights felt like they can’t be bothered anymore. 3 - The lack of burgers. Well that’s embarrassing.

I would go back, but only...