Hen Siop Pont-Y-Pair — Restaurant in Wales

Avoid at all costs. I went here today, with my 2 year old granddaughter and my daughters and our dog. We ordered our food etc, then when it was brought out, they'd given me and charged me for an extra meal. I did wonder why 4 meals had cost me over£60. When I went to inform her, she told that she had written it down, so it must have been ordered. I checked with my daughter as she had ordered, and she was adamant she hadn't ordered it. But the woman had brought the meal back, like to say your having it regardless. My eldest daughter then took the meal inside and reluctantly the woman agreed to give me a refund. My daughter then came back, and said that the woman had a really bad attitude. My granddaughter then asked me for red sauce, so I went to ask for some, when I asked if I could have some red sauce, I was told that it wasn't on my order. To which I replied, I didn't say it was, I'm asking you if I can have some? She then went to get some with such a bad attitude. I asked her if she was this friendly with all her customers. Things excerlated, as her attitude just got worse. So I went to get my family and we left, my eldest and youngest daughters went back inside for the refund. And after my daughter trying to calmly sort things out, yet again the woman's attitude just got worse, and then her mother got involved, and actually started pushing my youngest daughter out the door. Their very lucky I didn't phone the...

Walk into empty shop about 745 on a weekday night with my son, both hungry after a long day in the mountains.

Young dark haired guy at till looking down ignoring customers, other staff clearly looking away at the prospect of actually having to do some work.

Eventually after an awkward 20 seconds looks up with a “yeah what mate” look on his face. No “how can I help you?” or “what can I get you?” Asked him if I could buy some fish and chips. His response through rolling eyes was..what just one?

Walked out at this point. Rudeness and complacency is never a good look for those serving your food so I left, and the £30 I could have spent got spent elsewhere.

Very sad to see ByC has become yet another honeypot tourist trap affair with no pride or quality. It’s either gourmet dining rooms or awful fast food places like this one, no decent chippies or down to earth pubs serving food after 730, so after visiting this village dozens of times during the 90s and 2000’s I’ll now avoid it like the plague.

Any response from the owner?

I guess they just don’t care. Sort your tiles and kitchen out btw; looks grim; have some pride and don’t rest on your £££ laurels and perhaps employ better staff if you’re able to.

Chippy in Dolgellau is brilliant...

We've always gone here after a walk in the beautiful country that is North Wales, never been dissatisfied, the curry sauce is phenomenal. The fish are large and they try their best at busy times...be prepared to wait a few minutes for your food, it's fresh and delicious!...I'm 48 and have eaten a quantity of fish and chips with curry sauce in my lifetime...these guys are top of my list, so wish they were open out of season but totally understand it's not financially viable, please go for a walk in beautiful North Wales and call in at Hen Siop Pont-Y-Pair, you won't be...