McDonald's — Restaurant in Wales

Fries are always so dry and room temperature they are difficult to swallow. I have just ordered for 10 people, for my sons birthday - to take home. Including a 20 nugget box and mozzarella share boxes and a 9 nugget meal - chose all dips, yet get home and there are NO DIPS at all! Not ONE! The boxes for the philli cheese stacks have collapsed, the double cheeseburgers are messy and look like 3 people were racing to build and wrap them, 2 were only partially wrapped. It was a great McDonalds when it initially opened. Now it has gone right down. Don’t be like Chirk McDonalds (which has always been consistently BAD) be like any McDonald’s in Chester, where the food is always consistently GOOD, always hot, fries always fresh and hot. The fries in this McDonalds are the WORST I’ve ever had anywhere. So dry none of us can eat them as they get stuck in our throats. I will check for the dips in I visit in future; as I usually have check all of my items prior to leaving. But my gosh, please sort the dry cardboard fries out before someone chokes on one. They must be sitting there for so long as they are rarely hot and are predominantly so dry they are a choking hazard. Just because the restaurant is busy, that doesn’t mean that an unlimited amount of baskets of fries should be made well in advance and be left to become dangerously dry, inedible and disgusting. Fries are the staple of a McDonald’s franchise/restaurant, all customers should have hot fresh fries. I’ve never in my life had fries from any McDonald’s that are so incredibly dry that everyone has to eat one followed by a quick drink so we don’t choke! Inedible fries! The worst I’ve ever had! Twice I have visited this restaurant (not at particularly busy times) and have ASKED for fresh fries that aren’t dry and I have received them and they were delicious. Is it really necessary to have to request fries...

It’s hard to give a fair review, so bear in mind this store is very new and so is in its teething period. I have visited this mcdonald’s 2 times now, one time we ordered food to the car through the app, the second time we went in to order. When we ordered food to the car it took about 20-25 minutes to come out to us which was quite a long time. The food was what you expect from mcdonald’s, just slow. The car park has about 30 spaces that you can order food to your car or go in.

The second time we went in and I have to say it was very disappointing. As another review has said there is a big wasted space as a walk way, which, would be okay if the store was spacious but it is not. The till and collection point are as you come in from the walk way, this leave a very crowded area as soon as you step in. There are 8 screens to order from, the whole space is crowded. The main seating area is very small, and also very crowded as well. Overall it’s quite disappointing, even for a mcdonald’s due to the lack of space. I gave it 3 stars as the staff are good and it needs to be taken into consideration it...

Unfortunately this is worse McDonald’s I have ever been to in my whole life. The service was absolutely horrific! The girl shouting the numbers out was miserable, not a smile in sight. She was walking away from customers leaving them stood there waiting for a matter of minutes for someone else to appear to ask for napkins/sauces etc. while waiting for our food people were coming in and out with order errors. We were planning on sitting in but after we seen the state of the tables we quickly changed our minds. Every single table had trays/sauces/food all over them. Other customers were also changing their minds and asking for bags for their food to take out. My friend had things on her burger which she asked to be removed. My burger looked and tasted like it was done a week ago, not fresh at all! They gave us drinks without straws resulting in us having to re enter something I really didn’t want to do with the absolute disrespect from the staff. Highly disappointed, disgusted and still very hungry! Wont be returning to this...